Vinkhuyzen-etal2006
| Vinkhuyzen-etal2006 | |
|---|---|
| BibType | ARTICLE |
| Key | Vinkhuyzen-etal2006 |
| Author(s) | Erik Vinkhuyzen, Marilyn Whalen, Margaret Szymanski |
| Title | Security, efficiency, and customer service in calls to a financial services organization |
| Editor(s) | |
| Tag(s) | EMCA, Call openings, Service calls |
| Publisher | |
| Year | 2006 |
| Language | English |
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| Month | |
| Journal | Revue Française de Linguistique Appliquée |
| Volume | 11 |
| Number | 2 |
| Pages | 53-68 |
| URL | Link |
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Abstract
This study compares the interactional consequences of two different openings in calls to a financial service organization: the traditional opening that offers service (..) and the power call opening that immediately launches a security check (..)
Notes
