Stommel2015a
| Stommel2015a | |
|---|---|
| BibType | ARTICLE |
| Key | Stommel2015a |
| Author(s) | Wyke Stommel, Hedwig te Molder |
| Title | When technological affordances meet interactional norms: The value of pre-screening in online chat counseling |
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| Tag(s) | EMCA, conversation analysis, online counseling, chat, openings, pre-screening, conversational norms, technological affordances |
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| Year | 2015 |
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| Journal | PsychNology Journal |
| Volume | 13 |
| Number | 2-3 |
| Pages | 235-258 |
| URL | Link |
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Abstract
We present a conversation analysis of openings sequences of online text-based chat counseling. Particular about this chat counseling is that the clients made available their help question through pre-screening. The data consisted of 40 chat sessions with pre-screening and 34 sessions without pre-screening from the Dutch alcohol and drugs chat service. In the chat sessions with pre-screening, the participants displayed accountability with regard to the norms relevant to pre-given information, which took up space and time and frequently involved interactional misalignment. In chat sessions without pre-screening of the question, the openings followed a more fluent interactional course. We discuss how affordances of digital communication media may work as constraints when the participants orient to interactional norms known from other, offline environments.
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