Stokoe2026c
| Stokoe2026c | |
|---|---|
| BibType | INCOLLECTION |
| Key | Stokoe2026c |
| Author(s) | Elizabeth Stokoe |
| Title | The Conversation Analytic Role-play Method: From Conducting Research to Evaluating the Impact of CARM Across Public, Private, and Third Sector Organizations |
| Editor(s) | Laurent Filliettaz, Evelyne Berger, Anne-Sylvie Horlacher, Anna Claudia Ticca |
| Tag(s) | EMCA, conversation analysis, CARM, communication training, impact, public engagement, applied research |
| Publisher | Springer |
| Year | 2026 |
| Language | English |
| City | Singapore |
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| Pages | 301-326 |
| URL | Link |
| DOI | 10.1007/978-981-92-0026-9_13 |
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| Howpublished | |
| Book title | Developing Interactional Competences at and for Work: Analyzing Talk-in-Interaction in different Professional and Training Contexts |
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Abstract
Effective communication keeps organisations running smoothly and can literally save lives, yet most training still relies on improvised role-plays instead of empirical evidence. The Conversation Analytic Role-play Method (CARM) aims to address this by basing training on recordings of actual conversations that have been analysed to identify and describe what works. Starting with a project on how mediators support neighbours in conflict, CARM took conversation analytic research outside universities through public engagement events and co-produced collaborations with partners and practitioners. Its impact has been recognised both inside academia—hailed as a major step in making conversation analysis findings usable—and outside, winning awards for its impact. This chapter traces CARM’s journey: how it grew from a research project; how outreach and co-production expanded its reach into new sectors such as technology and healthcare; how CARM workshops are built and run, and how the method challenges traditional training. The chapter also reports how other scholars have adopted CARM, summarises evidence of its effectiveness, and lists the benefits for participants and organisations. The chapter ends by reflecting on the pros and cons of doing conversation analysis ‘in public.’
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