Monzoni2008
| Monzoni2008 | |
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| BibType | ARTICLE |
| Key | Monzoni2008 |
| Author(s) | Chiara M. Monzoni |
| Title | Introducing direct complaints through questions: the interactional achievement of pre-sequences |
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| Tag(s) | EMCA, Complaints, Conversation Analysis, Questions, Pre-sequences, Turn Design |
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| Year | 2008 |
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| Journal | Discourse Studies |
| Volume | 10 |
| Number | 1 |
| Pages | 73–87 |
| URL | Link |
| DOI | 10.1177/1461445607085591 |
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Abstract
This article considers how two different question designs as positive polar questions and wh-questions occurring in different interactional contexts (institutional calls and ordinary face-to-face interactions) set up a sequence in which a direct complaint is produced in third position as the result of an interactional achievement. Positive polar questions are employed to establish immediately a common ground of understandability between caller and call-taker. Wh-questions are used as challenges and speakers subsequently provide explicit grounds for the challenges in third turns, due to the interpretation of the question given by their recipients.
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