Llewellyn2014a
| Llewellyn2014a | |
|---|---|
| BibType | ARTICLE |
| Key | Llewellyn2014a |
| Author(s) | Nick Llewellyn |
| Title | “He probably thought we were students”: age norms and the exercise of visual judgement in service work |
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| Tag(s) | Workplace studies, EMCA, Membership Categorization |
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| Year | 2014 |
| Language | English |
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| Month | |
| Journal | Organization Studies |
| Volume | 36 |
| Number | 2 |
| Pages | 153–173 |
| URL | Link |
| DOI | 10.1177/0170840614546151 |
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Abstract
This paper analyses how organisational actors draw upon, perhaps without conscious acknowledgement, assumptions about age as they engage in organisational activities. Drawing on video-recordings of naturalistic interaction, the paper analyses how customers are positioned with respect to age-based norms, often following visual assessments of their physical appearance. Through detailed rhetorical and sequential analysis, the paper describes artful practices, through which participants make age-based norms relevant for the composition of ordinary organisational actions. The paper is amongst the first micro-sociological studies to analyse how people engage age-based norms in this way. It shows the positioning of age identities to be substantially an interactional phenomenon, as well as a discursive and reflexive one.
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