Jefferson-Lee1981
| Jefferson-Lee1981 | |
|---|---|
| BibType | ARTICLE |
| Key | Jefferson-Lee1981 |
| Author(s) | Gail Jefferson, John R. E. Lee |
| Title | The rejection of advice: managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’ |
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| Tag(s) | EMCA, Troubles, Service Encounter, delicates |
| Publisher | |
| Year | 1981 |
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| Journal | Journal of Pragmatics |
| Volume | 5 |
| Number | 5 |
| Pages | 399–422 |
| URL | Link |
| DOI | 10.1016/0378-2166(81)90026-6 |
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Abstract
Notes
Reprinted in: P. Drew, J. Heritage (eds.) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press, pp.521-548.
Also reprinted, with an introduction, in: Gail Jefferson (2015) Talking About Troubles in Conversation, Oxford: Oxford University Press, pp. 96-126.
