Garcia1999a
| Garcia1999a | |
|---|---|
| BibType | ARTICLE |
| Key | Garcia1999a |
| Author(s) | Angela Cora Garcia, Penelope A. Parmer |
| Title | Misplaced mistrust: The collaborative construction of doubt in 911 emergency calls |
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| Tag(s) | EMCA, Conversation Analysis, Emergency Calls, Doubt, Mistrust, Collaboration |
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| Year | 1999 |
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| Journal | Symbolic Interaction |
| Volume | 22 |
| Number | 4 |
| Pages | 297-324 |
| URL | Link |
| DOI | 10.1016/S0195-6086(00)87399-3 |
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Abstract
In this paper, we analyze how the call-taker in a taped 911 call came to doubt a caller who was reporting a genuine emergency. Using conversation analysis, we show how the caller's actions in the unfolding context of the call did not successfully support his claims to be a caller with legitimate trouble to report. We show how the participants' experience of the call as it unfolded differed from the media's depictions of the call. The call-taker's doubt was not an intrapersonal phenomenon but was constructed by both participants throughout the call. One of the major factors in this construction was the unsuccessful claims-making techniques used by the caller.
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