Clinkenbeard2018
| Clinkenbeard2018 | |
|---|---|
| BibType | ARTICLE |
| Key | Clinkenbeard2018 |
| Author(s) | Mary Clinkenbeard |
| Title | Multimodal conversation analysis and usability studies: exploring human-technology interactions in multiparty contexts |
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| Tag(s) | EMCA, Usability, HCI, Design, Technology, Multiparty, Transcription |
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| Year | 2018 |
| Language | English |
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| Month | |
| Journal | Communication Design Quarterly Review |
| Volume | 6 |
| Number | 2 |
| Pages | 103-113 |
| URL | Link |
| DOI | 10.1145/3282665.3282675 |
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Abstract
This article examines conversation analysis (CA) as a methodology for usability research for technologies used in multiparty contexts. Current laboratory-based usability practices often cannot account for how technologies are used in multi-participant interactions outside of the laboratory. In this article, I review new materialist approaches to usability and consider how CA might be integrated into this theoretical perspective. To do so, I present an example transcript of CA and review CA research on telemedicine in multiparty environments. I use this approach to argue that incorporating CA into a new materialist approach can help usability researchers to reconfigure the technical design of and the socio-material practices surrounding technologies.
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