Wasson2016
| Wasson2016 | |
|---|---|
| BibType | ARTICLE |
| Key | Wasson2016 |
| Author(s) | Christina Wasson |
| Title | Integrating conversation analysis and issue framing to illuminate collaborative decision-making activities |
| Editor(s) | |
| Tag(s) | EMCA, Meeting interaction, Collaboration, conversation analysis, decision-making, ethnography, integration of methods, issue framing, meetings, negotiation, participation |
| Publisher | |
| Year | 2016 |
| Language | English |
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| Month | |
| Journal | Discourse & Communication |
| Volume | 10 |
| Number | 4 |
| Pages | 378–411 |
| URL | Link |
| DOI | 10.1177/1750481316638153 |
| ISBN | |
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Abstract
A shift from top-down, hierarchical decision-making toward collaborative, consensus-oriented decision-making is taking place across many settings, leading to meetings in which diverse participants seek to reach agreement on issues of significance. This article proposes a new approach to analyzing such meetings that integrates conversation analysis (CA) and issue framing (IF). While CA and IF have both been applied to collaborative decision-making, each approach, on its own, suffers from significant limitations. Combined, they allow negotiation talk in meetings to be examined holistically, integrating a consideration of both process and content. New relationships among interactional sequences and framing processes are revealed, leading to the discovery of patterns across the decision-making activity as a whole. These patterns, in turn, can be situated in the context of the institutions within which the negotiations take place. This novel integrative approach is illuminated through application to a 162-turn decision-making activity.
Notes
