DelCorona2012
| DelCorona2012 | |
|---|---|
| BibType | ARTICLE |
| Key | DelCorona2012 |
| Author(s) | Marcia Del Corona, Ana Cristina Ostermann |
| Title | Formulação de lugar, intersubjetividade e categorias de pertença em chamadas de emergência para o 190 |
| Editor(s) | |
| Tag(s) | EMCA, Place Formulation, Category Membership, Membership Categorization, Emergency Calls, Intersubjectivity |
| Publisher | |
| Year | 2012 |
| Language | English |
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| Month | |
| Journal | Veredas – Revista de Estudos Lingu\'isticos |
| Volume | 16 |
| Number | 1 |
| Pages | 112-129 |
| URL | Link |
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Abstract
This study aims at understanding how callers and call takers from a Brazilian police emergency service helpline (190) negotiate the formulation of place where help must be dispatched to, and discussing how these interactions can inform us about intersubjectivity (GARFINKEL, 1967; HERITAGE, 1984) and membership categorization (SACKS, 1992; SELL;OSTERMANN, 2009). Two hundred phone calls collected in 2008 were transcribed according to Jefferson (1984) and analyzed from a talk-in-interaction perspective (DURANTI, 1997). The results show that the constraints imposed by the electronic form filled out by the call taker in order to process the case have a direct impact on the interaction and that the participants orient to the membership categories they attribute to themselves and to each other when formulating places.
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