Seuren2024a
| Seuren2024a | |
|---|---|
| BibType | ARTICLE |
| Key | Seuren2024a |
| Author(s) | Lucas Seuren, Sakari Ilomäki, Evi Dalmaijer, Sara E. Shaw, Wyke J. P. Stommel |
| Title | Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research |
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| Tag(s) | EMCA, Conversation analysis, Medicine, Healthcare |
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| Year | 2024 |
| Language | English |
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| Journal | Research on Language and Social Interaction |
| Volume | 57 |
| Number | 1 |
| Pages | 73-90 |
| URL | Link |
| DOI | 10.1080/08351813.2024.2305045 |
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Abstract
We provide a state-of-the-art review of research on conversation analysis and telehealth. We conducted a systematic review of the literature, focusing on studies that investigate how technology is procedurally consequential for the interaction. We discerned three key topics: the interactional organization, the therapeutic relationship, and the clinical activities of the encounter. The literature on telehealth is highly heterogeneous, with significant differences between text-based care (e.g., via chat or e-mail) and audio(visual) care (e.g., via telephone or video). We discuss the extent to which remote care can be regarded as a demarcated field for study or whether the medium is merely part of the “context,” particularly when investigating hybrid and polymedia forms of care involving multiple technological media.
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