Sterie2015
| Sterie2015 | |
|---|---|
| BibType | ARTICLE |
| Key | Sterie2015 |
| Author(s) | Anca Cristina Sterie |
| Title | Recalling the doctor to action–two requesting formats employed by a nurse for making relevant the doctor's intervention |
| Editor(s) | |
| Tag(s) | EMCA, Medical EMCA, requesting, doctor-patient interaction |
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| Year | 2015 |
| Language | English |
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| Journal | Novitas-ROYAL (Research on Youth and Language) |
| Volume | 9 |
| Number | 2 |
| Pages | 118–137 |
| URL | Link |
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Abstract
At the hospital, nurses' telephone calls to doctors mostly revolve around obtaining doctors' intervention in a medical case. To achieve this, nurses need to make the doctor's intervention relevant, by explicitly requesting it or, more indirectly, by reporting a medical problem. Two recorded telephone conversations have been selected for analysis that show a young and newly employed nurse dealing with a medically and inter-professionally difficult situation: reminding a doctor that he has delayed too much his coming to see a patient. By deploying a conversation analytic approach, the article assesses two different practices or resources the nurse uses for negotiating and obtaining the doctor’s intervention – an explicit request and a report of a medical problem.
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