Cipolletta-etal2017
| Cipolletta-etal2017 | |
|---|---|
| BibType | ARTICLE |
| Key | Cipolletta-etal2017 |
| Author(s) | Sabrina Cipolletta, Eleonora Frassoni, Elena Faccio |
| Title | Construing a therapeutic relationship online: An analysis of videoconference sessions |
| Editor(s) | |
| Tag(s) | EMCA, Therapy, Videoconferencing, Professional relationships |
| Publisher | |
| Year | 2018 |
| Language | English |
| City | |
| Month | |
| Journal | Clinical Psychologist |
| Volume | 22 |
| Number | 2 |
| Pages | 220–229 |
| URL | Link |
| DOI | 10.1111/cp.12117 |
| ISBN | |
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Abstract
Objective The aim of this study is to investigate the elements that characterize the formation of a therapeutic relationship when the sessions are conducted through videoconference.
Method Conversation analysis was used to analyse the first three counselling sessions with five clients, for a total of 15 sessions.
Results The phenomena detected in the conversational sequences dealt with the following issues: starting up (early definition of the problem, motivation to use a communication technology, and therapeutic rules), technological ruptures (interruptions and multimedia repair), environment, privacy, and going beyond videoconferencing, such as inter-session contact and moving from videoconferencing to face-to-face meetings. The analysis of relational asymmetries also highlighted the relational dominance of the therapist. A series of these phenomena could be ascribed to the online modality; other ones are common in face-to-face sessions. The frequent request to integrate online sessions with face-to-face sessions might indicate that online psychotherapy is seen as a complement to face-to-face psychotherapy more than as a substitute for it.
Conclusions The potential of online psychotherapy is still underestimated and further studies should be conducted on the specificities of the computer-mediated communication within the therapeutic relationship.
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