Due2024c
| Due2024c | |
|---|---|
| BibType | INCOLLECTION |
| Key | Due2024c |
| Author(s) | Brian L. Due, Louise Lüchow |
| Title | VUI-Speak: There Is Nothing Conversational about “Conversational User Interfaces” |
| Editor(s) | Florian Muhle, Indra Bock |
| Tag(s) | EMCA, Conversational AI, Conversational User Interfaces, Google Home, Human–Computer Interaction |
| Publisher | Bielefeld University Press |
| Year | 2024 |
| Language | English |
| City | Bielefeld |
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| Pages | 155–177 |
| URL | Link |
| DOI | 10.1515/9783839475010-006 |
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| Howpublished | |
| Book title | Communicative AI in (Inter-)Action: Investigating Human-Machine Encounters outside the Laboratory |
| Chapter | |
Abstract
In this chapter, we suggest a concept for describing participants’ practices regarding progressively adapting their actions to fit the computational system in voice user interfaces (VUIs) such as Google Home. We describe this phenomenon as “VUI-speak.” Although developers aim at enabling computers to communicate like humans, our study shows that, on the contrary, people accommodate the device through VUI-speak. Based on video ethnographic studies and ethnomethodological conversation analysis (EM/CA) of blind people’s natural use of Google Home, this research contributes to EM/CA studies of human–computer interaction, human–robot interaction, and VUIs in particular. The research findings suggest (1) that VUI-speak is produced at the third position in a five-part sequential structure, (2) that a change in action formation occurs, and (3) that this change relates to producing what we call an “application-oriented turn.” This research has practical implications for the design of conversational systems and contributes to the expanding field of EM/CA research on VUI interaction.
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