Pitsch2020
| Pitsch2020 | |
|---|---|
| BibType | ARTICLE |
| Key | Pitsch2020 |
| Author(s) | Karola Pitsch |
| Title | Answering a robot’s questions: Participation dynamics of adult-child-groups in encounters with a museum guide robot |
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| Tag(s) | EMCA, Question-answer sequences, Robot-child interaction, Participation, Museums |
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| Year | 2020 |
| Language | English |
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| Month | |
| Journal | Réseaux |
| Volume | 220-221 |
| Number | 2 |
| Pages | 113-150 |
| URL | Link |
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Abstract
Considering human-robot-interaction as a tool for investigating situated (inter-)action, this paper investigates encounters of small groups of adult and children with an autonomous museum guide robot in the real-world. Focusing on Question-Answer-Sequences, it explores how these groups attempt to answers the robot’s questions and the emerging interactional dynamics between the visitors. Analysis uses video-taped recordings and log-files of the system’s speech recognition. It combines fine-grained micro-analysis of interaction using Conversation Analysis (EM/CA) with the robot’s internal perspective. Analysis reveals that adults tend to assume the role of ‘participation facilitator’ and establish the child(ren) as primary co-participant(s) for the robot. The participants jointly work to produce an answer to the robot’s question, so that a conceptual distinction between the ‘answer-as-interactional process’ and the ‘answer-as-result’ is required. Implications for further designing Question-Answer-Sequences for robotic systems consist in a multimodal approach, in dealing with multiple users and sensitivity to the users’ heterogeneity.
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