Pino2015
| Pino2015 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Pino2015 |
| Author(s) | Marco Pino |
| Title | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
| Editor(s) | Fabienne H.G. Chevalier, John Moore |
| Tag(s) | EMCA, Medical EMCA, Complaints, Responding |
| Publisher | John Benjamins Publishing Company |
| Year | 2015 |
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| Journal | |
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| Pages | 271-304 |
| URL | Link |
| DOI | 10.1075/pbns.225.09pin |
| ISBN | 9789027256607 |
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| Series | Pragmatics & Beyond New Series |
| Howpublished | |
| Book title | Producing and Managing Restricted Activities: avoidance and withholding in institutional interaction |
| Chapter | Responses to indirect complaints as restricted activities in Therapeutic Community meetings |
Abstract
In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.
Notes
