Garcia2002
| Garcia2002 | |
|---|---|
| BibType | ARTICLE |
| Key | Garcia2002 |
| Author(s) | Angela Cora Garcia, Kristi Vise, Steven Whitaker |
| Title | Disputing Neutrality: When Mediation Empowerment is Perceived as Bias |
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| Tag(s) | EMCA, Mediation, Empowerment, Bias |
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| Year | 2002 |
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| Journal | Conflict Resolution Quarterly |
| Volume | 20 |
| Number | 2 |
| Pages | 205-230 |
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Abstract
Researchers find that some participants in mediation hearings report that the mediator was unfair or biased, but disputants rarely communi- cate these perceptions to the mediator, and very rarely do they do so dur- ing the mediation hearing itself During data collection for a study of mediation hearings, a videotape of a smal-claims mediation hearing was made in which a disputant did make such an accusation during the hearing. This serendipitous capture of an accusation of bias on videotape enables us to examine how a mediator’s actions during the hearing may have contributed to a disputant’s perception of unfairness. Narrative analysis is used to show how mediation techniques such as empowerment, representation of disputant positions, story summarizing, and emotion work can cause a perception of bias if they are applied unequally.
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