Difference between revisions of "Whalen2011a"
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|BibType=INCOLLECTION | |BibType=INCOLLECTION | ||
|Author(s)=Jack Whalen; Marilyn R. Whalen | |Author(s)=Jack Whalen; Marilyn R. Whalen | ||
| − | |Title=Integrated | + | |Title=Integrated customer service: reinventing a workscape |
|Editor(s)=Margaret H. Szymanski; Jack Whalen | |Editor(s)=Margaret H. Szymanski; Jack Whalen | ||
|Tag(s)=EMCA; workplace studies; workspace; customer service: | |Tag(s)=EMCA; workplace studies; workspace; customer service: | ||
| Line 11: | Line 11: | ||
|Booktitle=Making Work Visible: Ethnographically Grounded Case Studies of Work Practice | |Booktitle=Making Work Visible: Ethnographically Grounded Case Studies of Work Practice | ||
|Pages=181–204 | |Pages=181–204 | ||
| + | |URL=https://www.cambridge.org/core/books/making-work-visible/integrated-customer-service/C416801B985155B9436C126FCFB65813 | ||
| + | |DOI=10.1017/CBO9780511921360.013 | ||
}} | }} | ||
Latest revision as of 13:21, 27 November 2019
| Whalen2011a | |
|---|---|
| BibType | INCOLLECTION |
| Key | Whalen2011a |
| Author(s) | Jack Whalen, Marilyn R. Whalen |
| Title | Integrated customer service: reinventing a workscape |
| Editor(s) | Margaret H. Szymanski, Jack Whalen |
| Tag(s) | EMCA, workplace studies, workspace, customer service: |
| Publisher | Cambridge University Press |
| Year | 2011 |
| Language | |
| City | New York |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 181–204 |
| URL | Link |
| DOI | 10.1017/CBO9780511921360.013 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | Making Work Visible: Ethnographically Grounded Case Studies of Work Practice |
| Chapter | |
Abstract
Notes
