Difference between revisions of "VelkovskaBeaudoin2014"
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|Author(s)=Julia Velkovska; Valérie Beaudouin; | |Author(s)=Julia Velkovska; Valérie Beaudouin; | ||
|Title=Parler aux machines, coproduire un service. Intelligence artificielle et travail du client dans les services vocaux automatisés | |Title=Parler aux machines, coproduire un service. Intelligence artificielle et travail du client dans les services vocaux automatisés | ||
| + | |Editor(s)=Emmanuel Kessous ; Alexandre Mallard | ||
|Tag(s)=EMCA; Interactive voice response; Phone; human-machine interaction; service | |Tag(s)=EMCA; Interactive voice response; Phone; human-machine interaction; service | ||
|Key=VelkovskaBeaudoin2014 | |Key=VelkovskaBeaudoin2014 | ||
Revision as of 04:12, 28 May 2018
| VelkovskaBeaudoin2014 | |
|---|---|
| BibType | INCOLLECTION |
| Key | VelkovskaBeaudoin2014 |
| Author(s) | Julia Velkovska, Valérie Beaudouin |
| Title | Parler aux machines, coproduire un service. Intelligence artificielle et travail du client dans les services vocaux automatisés |
| Editor(s) | Emmanuel Kessous, Alexandre Mallard |
| Tag(s) | EMCA, Interactive voice response, Phone, human-machine interaction, service |
| Publisher | Presses des Mines |
| Year | 2014 |
| Language | French |
| City | Paris |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 97–128 |
| URL | Link |
| DOI | 10.4000/books.pressesmines.1790 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | La Fabrique de la vente |
| Chapter | 3 |
Abstract
Notes
