Difference between revisions of "Robinson-Heritage2006"
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{{BibEntry | {{BibEntry | ||
|BibType=ARTICLE | |BibType=ARTICLE | ||
| − | |Author(s)=Jeffrey D. Robinson; John Heritage; | + | |Author(s)=Jeffrey D. Robinson; John Heritage; |
|Title=Physicians’ opening questions and patients’ satisfaction | |Title=Physicians’ opening questions and patients’ satisfaction | ||
| − | |Tag(s)=EMCA; Medical consultations; Questions; | + | |Tag(s)=EMCA; Medical consultations; Questions; |
|Key=Robinson-Heritage2006 | |Key=Robinson-Heritage2006 | ||
|Year=2006 | |Year=2006 | ||
|Journal=Patient Education and Counseling | |Journal=Patient Education and Counseling | ||
|Volume=60 | |Volume=60 | ||
| + | |Number=3 | ||
|Pages=279–285 | |Pages=279–285 | ||
| + | |URL=http://www.pec-journal.com/article/S0738-3991(05)00332-0/abstract | ||
| + | |DOI=10.1016/j.pec.2005.11.009 | ||
| + | |Abstract=Objective: To determine the association between the format of physicians’ opening questions that solicit patients’ presenting concerns and patients’ post-visit evaluations of (i.e., satisfaction with) the affective-relational dimension of physicians’ communication. | ||
| + | |||
| + | Methods: Videotape and questionnaire data were collected from visits between 28 primary-care physicians and 142 adult patients with acute problems. Factor analysis resulted in three dependent variables derived from the 9-item Socioemotional Behavior subscale of the Medical Interview Satisfaction Scale. | ||
| + | |||
| + | Results: Question format was significantly, positively associated with patients’ evaluations of physicians’ listening (p = .028) and positive affective-relational communication (p = .046). | ||
| + | |||
| + | Conclusion: Patients desire opportunities to present concerns in their own time and terms regardless of how extensively they act on this opportunity. | ||
| + | |||
| + | Practice implications: Visits should be opened with general inquiries (e.g., What can I do for you today?) versus closed-ended requests for confirmation (e.g., Sore throat, huh?). | ||
}} | }} | ||
Latest revision as of 12:02, 16 February 2016
| Robinson-Heritage2006 | |
|---|---|
| BibType | ARTICLE |
| Key | Robinson-Heritage2006 |
| Author(s) | Jeffrey D. Robinson, John Heritage |
| Title | Physicians’ opening questions and patients’ satisfaction |
| Editor(s) | |
| Tag(s) | EMCA, Medical consultations, Questions |
| Publisher | |
| Year | 2006 |
| Language | |
| City | |
| Month | |
| Journal | Patient Education and Counseling |
| Volume | 60 |
| Number | 3 |
| Pages | 279–285 |
| URL | Link |
| DOI | 10.1016/j.pec.2005.11.009 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | |
| Chapter | |
Abstract
Objective: To determine the association between the format of physicians’ opening questions that solicit patients’ presenting concerns and patients’ post-visit evaluations of (i.e., satisfaction with) the affective-relational dimension of physicians’ communication.
Methods: Videotape and questionnaire data were collected from visits between 28 primary-care physicians and 142 adult patients with acute problems. Factor analysis resulted in three dependent variables derived from the 9-item Socioemotional Behavior subscale of the Medical Interview Satisfaction Scale.
Results: Question format was significantly, positively associated with patients’ evaluations of physicians’ listening (p = .028) and positive affective-relational communication (p = .046).
Conclusion: Patients desire opportunities to present concerns in their own time and terms regardless of how extensively they act on this opportunity.
Practice implications: Visits should be opened with general inquiries (e.g., What can I do for you today?) versus closed-ended requests for confirmation (e.g., Sore throat, huh?).
Notes
