Difference between revisions of "Edwards2005a"
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{{BibEntry | {{BibEntry | ||
|BibType=ARTICLE | |BibType=ARTICLE | ||
| − | |Author(s)=Derek Edwards; | + | |Author(s)=Derek Edwards; |
| − | |Title=Moaning, | + | |Title=Moaning, whinging and laughing: the subjective side of complaints |
| − | |Tag(s)=Discursive Psychology; | + | |Tag(s)=Discursive Psychology; announcements; complaints; conversation analysis; discursive psychology; displacement; laughter; subjectivity; |
|Key=Edwards2005a | |Key=Edwards2005a | ||
|Year=2005 | |Year=2005 | ||
| + | |Language=English | ||
|Journal=Discourse Studies | |Journal=Discourse Studies | ||
|Volume=7 | |Volume=7 | ||
| − | |Pages= | + | |Number=1 |
| − | |URL= | + | |Pages=5–29 |
| + | |URL=https://journals.sagepub.com/doi/abs/10.1177/1461445605048765 | ||
| + | |DOI=10.1177/1461445605048765 | ||
| + | |Abstract=Indirect complaint sequences are examined in a corpus of everyday domestic telephone conversations. The analysis focuses on how a speaker/complainer displays and manages their subjective investment in the complaint. Four features are picked out: (1) announcements, in which an upcoming complaint is projected in ways that signal the complainer’s stance or attitude; (2) laughter accompanying the complaint announcement, and its delivery and receipt; (3) displacement, where the speaker complains about something incidental to what would be expected to be the main offence; and (4) uses of lexical descriptions such as ‘moan’ and ‘whinge’ that formulate subjectivity, investment, and a disposition to complain, and are generally used to counter a complaint’s evidential basis or objectivity. Laughter and irony provide complaint recipients with response cues, and are used in ways that can strengthen as well as undermine a complaint’s factual basis and seriousness. | ||
}} | }} | ||
Latest revision as of 12:51, 3 November 2019
| Edwards2005a | |
|---|---|
| BibType | ARTICLE |
| Key | Edwards2005a |
| Author(s) | Derek Edwards |
| Title | Moaning, whinging and laughing: the subjective side of complaints |
| Editor(s) | |
| Tag(s) | Discursive Psychology, announcements, complaints, conversation analysis, discursive psychology, displacement, laughter, subjectivity |
| Publisher | |
| Year | 2005 |
| Language | English |
| City | |
| Month | |
| Journal | Discourse Studies |
| Volume | 7 |
| Number | 1 |
| Pages | 5–29 |
| URL | Link |
| DOI | 10.1177/1461445605048765 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | |
| Chapter | |
Abstract
Indirect complaint sequences are examined in a corpus of everyday domestic telephone conversations. The analysis focuses on how a speaker/complainer displays and manages their subjective investment in the complaint. Four features are picked out: (1) announcements, in which an upcoming complaint is projected in ways that signal the complainer’s stance or attitude; (2) laughter accompanying the complaint announcement, and its delivery and receipt; (3) displacement, where the speaker complains about something incidental to what would be expected to be the main offence; and (4) uses of lexical descriptions such as ‘moan’ and ‘whinge’ that formulate subjectivity, investment, and a disposition to complain, and are generally used to counter a complaint’s evidential basis or objectivity. Laughter and irony provide complaint recipients with response cues, and are used in ways that can strengthen as well as undermine a complaint’s factual basis and seriousness.
Notes
