Difference between revisions of "Bloch-Leydon2019"
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|BibType=ARTICLE | |BibType=ARTICLE | ||
|Author(s)=Steven Bloch; Geraldine Leydon; | |Author(s)=Steven Bloch; Geraldine Leydon; | ||
| − | |Title=Conversation | + | |Title=Conversation analysis and telephone helplines for health and illness: a narrative review |
|Tag(s)=EMCA; Telophone; Helplines | |Tag(s)=EMCA; Telophone; Helplines | ||
|Key=Bloch-Leydon2019 | |Key=Bloch-Leydon2019 | ||
|Year=2019 | |Year=2019 | ||
|Language=English | |Language=English | ||
| − | |Journal=Research on Language | + | |Journal=Research on Language and Social Interaction |
|Volume=52 | |Volume=52 | ||
|Number=3 | |Number=3 | ||
| − | |Pages= | + | |Pages=193–211 |
| − | |URL=https://doi | + | |URL=https://www.tandfonline.com/doi/full/10.1080/08351813.2019.1631035 |
|DOI=10.1080/08351813.2019.1631035 | |DOI=10.1080/08351813.2019.1631035 | ||
| − | |Abstract=What do we know about how telephone helplines support, inform, and | + | |Abstract=What do we know about how telephone helplines support, inform, and advise people with a range of physical and mental health concerns? Conversation Analysis has over the recent decade provided a wealth of analytic insight into how call takers and callers bring off what are sometimes very sensitive and challenging encounters. We review 37 studies offering fine-grained analysis of audio-recorded naturally occurring helpline interactions. We describe the main practices identified, including openings and trouble-tellings, emotions and responses, advice giving, closings, authenticity, identity, and assessments. We conclude with consideration of how the study of helplines might evolve, including the comparison of telephone-based support with that provided via other technologies such as online chat. Data are in British English. |
| − | advise people with a range of physical and mental health concerns? | ||
| − | Conversation Analysis has over the recent decade provided a wealth of | ||
| − | analytic insight into how call takers and callers bring off what are | ||
| − | |||
| − | offering fine-grained analysis of audio-recorded naturally occurring | ||
| − | |||
| − | openings and trouble-tellings, emotions and responses, advice giving, | ||
| − | closings, authenticity, identity, and assessments. We conclude with | ||
| − | |||
| − | comparison of telephone-based support with that provided via other | ||
| − | technologies such as online chat. Data are in British English. | ||
}} | }} | ||
Latest revision as of 04:07, 19 January 2020
| Bloch-Leydon2019 | |
|---|---|
| BibType | ARTICLE |
| Key | Bloch-Leydon2019 |
| Author(s) | Steven Bloch, Geraldine Leydon |
| Title | Conversation analysis and telephone helplines for health and illness: a narrative review |
| Editor(s) | |
| Tag(s) | EMCA, Telophone, Helplines |
| Publisher | |
| Year | 2019 |
| Language | English |
| City | |
| Month | |
| Journal | Research on Language and Social Interaction |
| Volume | 52 |
| Number | 3 |
| Pages | 193–211 |
| URL | Link |
| DOI | 10.1080/08351813.2019.1631035 |
| ISBN | |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | |
| Chapter | |
Abstract
What do we know about how telephone helplines support, inform, and advise people with a range of physical and mental health concerns? Conversation Analysis has over the recent decade provided a wealth of analytic insight into how call takers and callers bring off what are sometimes very sensitive and challenging encounters. We review 37 studies offering fine-grained analysis of audio-recorded naturally occurring helpline interactions. We describe the main practices identified, including openings and trouble-tellings, emotions and responses, advice giving, closings, authenticity, identity, and assessments. We conclude with consideration of how the study of helplines might evolve, including the comparison of telephone-based support with that provided via other technologies such as online chat. Data are in British English.
Notes
