Difference between revisions of "Rollet2012"
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{{BibEntry | {{BibEntry | ||
| − | | | + | |BibType=PHDTHESIS |
| − | | | + | |Author(s)=Nicolas Rollet; |
|Title=Analyse conversationnelle des pratiques dans les appels au SAMU-Centre 115: Vers une approche praxéologique d'une forme située «d'accord» | |Title=Analyse conversationnelle des pratiques dans les appels au SAMU-Centre 115: Vers une approche praxéologique d'une forme située «d'accord» | ||
| − | |||
|Tag(s)=EMCA; emergency; marker; multimodality; questionning | |Tag(s)=EMCA; emergency; marker; multimodality; questionning | ||
| − | | | + | |Key=Rollet2012 |
| − | |||
|Year=2012 | |Year=2012 | ||
| + | |Language=French | ||
|URL=https://www.theses.fr/2012PA030097 | |URL=https://www.theses.fr/2012PA030097 | ||
| + | |School=Université de la Sorbonne nouvelle - Paris III | ||
|Abstract=In the context of a Conversational Analysis approach ethnographically oriented, my work deals withcoordination in the telephonic interaction of calls made to the French medical emergency call («15»). Two aspects of this coordination are explored : (1) organization of the questioning in the following ternary sequential format « Question-Answer-Acknowledgement » ; (2) coordination between the production of these ternary sequential formats and their interaction with the computerized system.This research is based on audio-visual data gathered at the Center of Reception and Regulation of Calls (in French : CRRA) of the SAMU of Versailles (France).The first aspect of the coordination (1) proposes an analysis of the various actions accomplished through an « OK » ( « d'accord », or its equivalent) which is itself the result of a question put to a caller (fireman, ambulance staff or a private individual) by the CRRA call takers ( »permanencière » in French). This response after an answer presents a wealth of prospective and retrospective features, in terms of the work performed by the participants to obtain and gather informations about a medical problem, to ensure coordination in order to advance step-by-step, to investigate further, to infer, and to establish transitions in the interaction.The second aspect of the coordination (2) illustrates the complexity of the activities of the CCRA staff who must, in a synchronized manner, be engaged in an exchange of a conversational nature, and at the same time organize the gathering of information on the medical problem, while using objects such as a computer mouse, a keyboard, notebooks. | |Abstract=In the context of a Conversational Analysis approach ethnographically oriented, my work deals withcoordination in the telephonic interaction of calls made to the French medical emergency call («15»). Two aspects of this coordination are explored : (1) organization of the questioning in the following ternary sequential format « Question-Answer-Acknowledgement » ; (2) coordination between the production of these ternary sequential formats and their interaction with the computerized system.This research is based on audio-visual data gathered at the Center of Reception and Regulation of Calls (in French : CRRA) of the SAMU of Versailles (France).The first aspect of the coordination (1) proposes an analysis of the various actions accomplished through an « OK » ( « d'accord », or its equivalent) which is itself the result of a question put to a caller (fireman, ambulance staff or a private individual) by the CRRA call takers ( »permanencière » in French). This response after an answer presents a wealth of prospective and retrospective features, in terms of the work performed by the participants to obtain and gather informations about a medical problem, to ensure coordination in order to advance step-by-step, to investigate further, to infer, and to establish transitions in the interaction.The second aspect of the coordination (2) illustrates the complexity of the activities of the CCRA staff who must, in a synchronized manner, be engaged in an exchange of a conversational nature, and at the same time organize the gathering of information on the medical problem, while using objects such as a computer mouse, a keyboard, notebooks. | ||
}} | }} | ||
Latest revision as of 08:42, 20 October 2017
| Rollet2012 | |
|---|---|
| BibType | PHDTHESIS |
| Key | Rollet2012 |
| Author(s) | Nicolas Rollet |
| Title | Analyse conversationnelle des pratiques dans les appels au SAMU-Centre 115: Vers une approche praxéologique d'une forme située «d'accord» |
| Editor(s) | |
| Tag(s) | EMCA, emergency, marker, multimodality, questionning |
| Publisher | |
| Year | 2012 |
| Language | French |
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| Pages | |
| URL | Link |
| DOI | |
| ISBN | |
| Organization | |
| Institution | |
| School | Université de la Sorbonne nouvelle - Paris III |
| Type | |
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| Howpublished | |
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| Chapter | |
Abstract
In the context of a Conversational Analysis approach ethnographically oriented, my work deals withcoordination in the telephonic interaction of calls made to the French medical emergency call («15»). Two aspects of this coordination are explored : (1) organization of the questioning in the following ternary sequential format « Question-Answer-Acknowledgement » ; (2) coordination between the production of these ternary sequential formats and their interaction with the computerized system.This research is based on audio-visual data gathered at the Center of Reception and Regulation of Calls (in French : CRRA) of the SAMU of Versailles (France).The first aspect of the coordination (1) proposes an analysis of the various actions accomplished through an « OK » ( « d'accord », or its equivalent) which is itself the result of a question put to a caller (fireman, ambulance staff or a private individual) by the CRRA call takers ( »permanencière » in French). This response after an answer presents a wealth of prospective and retrospective features, in terms of the work performed by the participants to obtain and gather informations about a medical problem, to ensure coordination in order to advance step-by-step, to investigate further, to infer, and to establish transitions in the interaction.The second aspect of the coordination (2) illustrates the complexity of the activities of the CCRA staff who must, in a synchronized manner, be engaged in an exchange of a conversational nature, and at the same time organize the gathering of information on the medical problem, while using objects such as a computer mouse, a keyboard, notebooks.
Notes
