Naeslund2016 - Revision history

AndreiKorbut at 17:18, 25 December 2019

2019-12-25T17:18:03Z

SaulAlbert at 18:04, 15 May 2016

2016-05-15T18:04:49Z

PaultenHave: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Shirley Näslund |Title=Tacit tango: The social framework of screen-focused silence in institutional telephone calls |Tag(s)=EMC..."

2016-05-15T14:22:11Z

Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Shirley Näslund |Title=Tacit tango: The social framework of screen-focused silence in institutional telephone calls |Tag(s)=EMC..."

New page

{{BibEntry
|BibType=ARTICLE
|Author(s)=Shirley Näslund
|Title=Tacit tango: The social framework of screen-focused silence in institutional telephone calls
|Tag(s)=EMCA; Institutional call; Screen; Silence; Participant framework; Involvement; Transitions
|Key=Naeslund2016
|Year=2016
|Journal=Journal of Pragmatics
|Volume=91
|Pages=60-79
|Abstract=This study examines the social framework of screen-focused silence in institutional calls. Calls to insurance companies, social care
centres and other institutions which keep computerised documentation are likely to entail moments when the call-taker has to focus on the
screen at the expense of interacting with the caller. This study examines how the transitions are organised between human--human--
screen interaction and human--screen interaction. The analysis shows that both call-taker and caller indicate clear agreement on the
period when the call-taker will be temporarily out of contact, and that the latter delivers contextualisation cues at the beginning and end of
the period of this screen-focused silence which contribute to a new set of expectations.
}}

@@ Line 2: / Line 2: @@
 |BibType=ARTICLE
 |Author(s)=Shirley  Näslund
-|Title=Tacit  tango:  The  social  framework  of  screen-focused  silence in institutional telephone calls
+|Title=Tacit tango: The social framework of screen-focused silence in institutional telephone calls
 |Tag(s)=EMCA; Institutional call; Screen; Silence; Participant framework; Involvement; Transitions
 |Key=Naeslund2016
 |Year=2016
 |Journal=Journal of Pragmatics
 |Volume=91
-|Pages=60-79
+|Pages=60–79
 |URL=http://www.sciencedirect.com/science/article/pii/S0378216615003033
 |DOI=10.1016/j.pragma.2015.10.008
-|Abstract=This  study  examines  the  social  framework  of  screen-focused  silence  in  institutional  calls.  Calls  to  insurance  companies,  social  care
+|Abstract=This study examines the social framework of screen-focused silence in institutional calls. Calls to insurance companies, social care centres and other institutions which keep computerised documentation are likely to entail moments when the call-taker has to focus on the screen at the expense of interacting with the caller. This study examines how the transitions are organised between human–human–screen interaction and human–screen interaction. The analysis shows that both call-taker and caller indicate clear agreement on the period when the call-taker will be temporarily out of contact, and that the latter delivers contextualisation cues at the beginning and end of the period of this screen-focused silence which contribute to a new set of expectations.
 }}