emcawiki - User contributions [en]

CASLC talk by Prof Gonzalez-Martinez

2026-03-26T11:30:49Z

MerranToerien:

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Prof González-Martínez
|Short title=CASLC talk
|Short summary=CASLC talk by Prof González-Martínez on "recruitment in sight:questioning the initial recruiting utterance", 23/4/26 2pm UK time. Register: https://forms.gle/EUBjtAXMNPBGaVXKA
|Announcement text=The Centre for Advanced Studies in Language and Communication at the University of York is delighted to host a talk by Professor Esther González-Martínez from the University of Fribourg, Switzerland. Title: Recruitment in sight: questioning the initial recruiting utterance.

Date: Thursday 23rd April 2026
Time: 2.00pm-3.30pm (UK time)
Place: zoom.

If you're on the CASLC guest mailing list, you will receive a zoom link automatically. If not, you can register for the talk by filling in a short form: https://forms.gle/CEiBYrg6xbKE6ad96.

Abstract: This presentation is based on the analysis of unscheduled interactions between hospital staff in two acute care facilities in French-speaking Switzerland. In collaboration with colleagues, I have examined video recordings of corridor talk among team members in an outpatient clinic as well as audio recordings of telephone conversations between surgical nursing staff and other hospital personnel. Most of these interactions consist of a very brief verbal exchange, lasting less than one minute, centred on a single main activity: securing the involvement of a co-worker in a new practical task. The staff member initiating the exchange thus swiftly produces an utterance that states or implies the expected practical engagement from their interlocutor.
The presentation will detail several studies, we have conducted on this basis in recent years. These focus on the identification of the initial recruiting utterance and the function of some of the preceding talk, which is oriented towards spatially locating the prospective participants, securing their attention, checking availability, and communicating background information. These studies also examine initial recruiting utterances that diverge from conventional forms of requests or reports, in that they consist of brief, declarative statements which do not refer to a need, a want, or a trouble, nor to remedial action. In presenting these findings, I aim to highlight the interest of 'recruitment' as an analytical phenomenon and to further explore the empirical questions it raises.
|Year=2026
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=Uncategorized;
|From date=2026/04/23
|To date=2026/04/23
}}

CASLC talk by Prof Gonzalez-Martinez

2026-03-26T11:29:28Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar or talk |Full title=CASLC talk by Prof González-Martínez |Short title=CASLC talk |Short summary=CASLC talk by Prof González-Mart..."

CASLC talk by Dr Matthew Butler

2026-03-03T17:21:13Z

MerranToerien:

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Dr Matthew Butler
|Short title=CASLC talk
|Short summary=Dr Matthew Butler to give CASLC talk, 12/3/2026, 2-3.30pm. Title: Talking broadcast talk into being through questions and answers. Register: https://forms.gle/jTNMWf47816i8WFb9
|Announcement text=We are delighted to continue our tradition of inviting successful PGRs from the Centre for Advanced Studies in Language and Communication (CASLC) at the University of York to present some of their PhD research as part of the CASLC seminar programme. Dr Matthew Butler completed his PhD in Sociology at York in August last year and is now a postdoctoral researcher at the University of Leicester. We look forward to hearing him present at the next CASLC event on the 12th March from 2.00-3.30pm on zoom.

If you are on the CASLC guest mailing list, you will receive the link without registering. If you are not on the list, [https://forms.gle/jTNMWf47816i8WFb9 please register by following this link].
Abstract
This talk presents Conversation Analytic work into a collection of interrelated interactional phenomena discovered in broadcast talk. We focus firstly on question design, exploring a novel practice that news interviewers adopt to simultaneously block potential responses an interviewee may produce, while also talking aspects of the broadcast talk social institution into being (e.g., legal constraints or social norms) prior to issuing a question. Our attention then turns to response design, where we explore a puzzling phenomenon involving interviewees issuing two contrastive responses to a question. Here, we show that the choice of response design enables interviewees to display alternate ways they have heard the question which producing a single response cannot achieve.
The presentation demonstrates the ubiquity of question and response design as an integral resource for news interviewers and interviewees to ‘do’ aspects of their job while managing context-specific concerns and constraints they face because the interaction takes place for an overhearing audience.
|Year=2026
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=Uncategorized;
|From date=2026/03/03
|To date=2026/03/12
}}

CASLC talk by Dr Matthew Butler

2026-03-03T17:18:15Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar or talk |Full title=CASLC talk by Dr Matthew Butler |Short title=CASLC talk |Short summary=Dr Matthew Butler to give CASLC talk, 12/3..."

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Dr Matthew Butler
|Short title=CASLC talk
|Short summary=Dr Matthew Butler to give CASLC talk, 12/3/2026, 2-3.30pm. Title: Talking broadcast talk into being through questions and answers. Register: https://forms.gle/jTNMWf47816i8WFb9
|Announcement text=We are delighted to continue our tradition of inviting successful PGRs from the Centre for Advanced Studies in Language and Communication (CASLC) at the University of York to present some of their PhD research as part of the CASLC seminar programme. Dr Matthew Butler completed his PhD in Sociology at York in August last year and is now a postdoctoral researcher at the University of Leicester. We look forward to hearing him present at the next CASLC event on the 12th March from 2.00-3.30pm on zoom.

Abstract
This talk presents Conversation Analytic work into a collection of interrelated interactional phenomena discovered in broadcast talk. We focus firstly on question design, exploring a novel practice that news interviewers adopt to simultaneously block potential responses an interviewee may produce, while also talking aspects of the broadcast talk social institution into being (e.g., legal constraints or social norms) prior to issuing a question. Our attention then turns to response design, where we explore a puzzling phenomenon involving interviewees issuing two contrastive responses to a question. Here, we show that the choice of response design enables interviewees to display alternate ways they have heard the question which producing a single response cannot achieve.
The presentation demonstrates the ubiquity of question and response design as an integral resource for news interviewers and interviewees to ‘do’ aspects of their job while managing context-specific concerns and constraints they face because the interaction takes place for an overhearing audience.
|Year=2026
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=Uncategorized;
|From date=2026/03/03
|To date=2026/03/12
}}

CASLC talk by Dr Virginia Calabria

2025-11-18T13:10:49Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar or talk |Full title=CASLC talk by Dr Virginia Calabria |Short title=CASLC talk |Short summary=Dr Virginia Calabria will be giving a C..."

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Dr Virginia Calabria
|Short title=CASLC talk
|Short summary=Dr Virginia Calabria will be giving a CASLC talk on "Identity at work: exploring Social Workers’ roles and identities to understand their wellbeing in the workplace". 12/12/25, 11-12.30 UK time. Register: https://forms.gle/ty8rfg6dP9LBDG5Z9
|Announcement text=The Centre for Advanced Studies in Language & Communication at the University of York is delighted to host a talk by Dr Virginia Calabria from Durham University. Dr Calabria will present on: Identity at work: exploring Social Workers’ roles and identities to understand their wellbeing in the workplace.

date: Friday 12th December 2025
time: 11.00am -12.30pm (UK time)
place: zoom. To obtain a link, please register if you not on the CASLC guest mailing list. https://forms.gle/ty8rfg6dP9LBDG5Z9
|Year=2025
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=Uncategorized;
|From date=2025/11/18
|To date=2025/12/12
}}
Abstract: Social Work (SW), as a relational profession, is a focal point for discourse and qualitative research (Gunnarsson et al., 2014), particularly around conversational practices. Flinkfeldt et al. (2022) identified three key research themes: interactional practices, institutional activities, and the relationship between theory and practice. These highlight the dialectic between established norms—comprising responsibility, work ethic, guidelines and ideals—and actual practice in everyday interactions. A key practice situated between ‘institutionality’ and the everyday presentation of self (Goffman, 1959) is “identity work” (Benwell & Stokoe, 2010). Despite a wealth of literature exploring SW perceptions and identities (e.g., Hobbs & Evans, 2017), little is known about how these identities are interactionally mobilised in situ by social workers. Focus groups are a common method for investigating SW identity (Linhorst, 2002).
Using a corpus of 10:50 hours of 10 online, UK-based focus groups (36 social workers + 12 facilitators = 48 participants), initially aimed at exploring SWs’ relationships with physical activity/well-being at work, we conducted a secondary analysis using Membership Categorisation Analysis (Stokoe, 2012) and Conversation Analysis (Antaki, 2011).

We examined the interactional purposes of identity references (e.g., “I’m still a student,” “As a team manager”) mobilised to preface accounts for (not) engaging in physical activity (cf. Parry, 2013). Preliminary findings indicated that social workers invoked their job/role to perform a number of social tasks: managing one’s (hard-working) image; prefacing a disjunctive experience from others; balancing assigning responsibility for time management between self and institution. Analysing focus groups facilitated by both researchers and SWs (cf. Webb et al., 2023) revealed how epistemics (Heritage, 2012) and common ground (Clark, 1992) facilitated or hindered intersubjective understanding (Lindström et al., 2021) of these roles.

Prior analysis of this data, using thematic analysis, highlighted the social workers’ need for a cultural shift in the profession, to face the barriers of lack of time and resources (Hollett et al. accepted) when it comes to taking care of their own wellbeing, together with a lack of clarity on who is responsible for this change. The analysis using MCA and CA adds a real understanding of how, through unprompted role/identity mobilisation, professionals make sense of how personal responsibility is associated with their role and how this sense emerges as a more or less shared understanding with co-present colleagues. Thus, our findings shed light on the complexity of a profession in which individual and institutional identities blur, and personal and professional responsibilities (e.g., time for well-being in the workplace) have nuanced boundaries.

CASLC talk by Dr Ignacio Satti

2025-10-15T09:13:39Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar or talk |Full title=CASLC talk by Dr Ignacio Satti: Dialectal Diversity in Social Interaction: Insights from Spanish Interdialectal E..."

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Dr Ignacio Satti: Dialectal Diversity in Social Interaction: Insights from Spanish Interdialectal Encounters in Diaspora
|Short title=CASLC talk
|Short summary=Dr Ignacio Satti to give CASLC talk on "Dialectical diversity in social interaction", 14 Nov, 11-12.30 UK time. Register here: https://forms.gle/n5BkrqkrLE9ikJo96
|Announcement text=The Centre for Advanced Studies in Language and Communication at York is delighted to host Dr Ignacio Satti from the University of Milan. Dr Satti will present a talk entitled, "Dialectal Diversity in Social Interaction: Insights from Spanish Interdialectal Encounters in Diaspora". Those already on the CASLC guest mailing list will receive receive a zoom link via google calendar. If you’re not on our mailing list, you can register by filling in this form: https://forms.gle/n5BkrqkrLE9ikJo96. If you’re unable to use the registration form, please contact: merran.toerien@york.ac.uk
|Year=2025
|Web link=https://sites.google.com/york.ac.uk/caslc/home?authuser=0
|Categories (tags)=Uncategorized;
|From date=2025/10/15
|To date=2025/11/15
}}
Abstract: Dialectal variation is a pervasive feature of language, yet its role in the organization of social interaction has only recently begun to receive systematic attention (Raymond, 2018). While dialectology and sociolinguistics have long examined dialectal differences, approaching this issue from the perspective of Conversation Analysis raises a different question: how and when do participants themselves orient to dialectal variation as relevant for the design of their turns-at-talk? This talk explores that question through naturally occurring encounters between Spanish speakers in diaspora. Diasporic contexts provide fertile ground for observing dialectal diversity in interaction, as speakers from varied regional backgrounds come into contact in their everyday conversations.
Drawing on video-recorded interactions among Spanish speakers in Germany, I focus on how participants manage lexical items that become (potentially) problematic for mutual understanding. Although failing to recognize certain words is common in some contexts, such as L1–L2 interactions, Spanish dialects are generally considered mutually intelligible (Merino & Grijelmo, 2019). Precisely for this reason, episodes of lexical misunderstanding (such as not recognizing a term for an everyday item like clothing or food) can surface unexpectedly, offering valuable opportunities to observe how speakers handle linguistic diversity in situ. As illustrative cases, I examine responses to other-initiated repair (Schegloff et al., 1977) and try-marking sequences (Sacks & Schegloff, 1979), showing how participants manage understanding problems while simultaneously negotiating intelligibility, identity, and dialectal normativity. Ultimately, the talk highlights how speakers orient to dialectal diversity not only as a practical problem but also as an interactional resource, and argues that CA’s micro-level perspective can shed new light on broader issues of pluricentrism, diasporic identities, and language teaching.

CASLC talk

2025-04-23T11:30:35Z

MerranToerien:

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Dr Danielle Jones
|Short title=CASLC talk
|Short summary=Danielle Jones to give next CASLC talk on 8 May 2025: Exploring modifiable lifestyle risk-talk in Mild Cognitive Impairment diagnosis consultations. Please use this form to sign up if you are not on the CASLC mailing list: https://forms.gle/82nMphsVXkUMogEY6
|Announcement text=The Centre for Advanced Studies in Language and Communication is delighted to announce its next talk, to be given by Dr Danielle Jones from the University of Bradford.
Date: Thursday 8th May 2025
Time: 2.00pm-3.30pm (UK time)
Place: zoom. For more details, and to register, please visit the CASLC website.
|Year=2025
|Web link=https://sites.google.com/york.ac.uk/caslc/seminar-series?authuser=0
|Categories (tags)=Uncategorized;
|From date=2025/04/23
|To date=2025/05/08
}}
Title: Exploring modifiable lifestyle risk-talk in Mild Cognitive Impairment diagnosis consultations

Abstract: Mild Cognitive Impairment (MCI) is described by clinicians as the “grey area between normal ageing and dementia”. We know that around one in five people over 65 in the UK have MCI, and of those, about one in ten will go on to develop dementia. Research suggests that around 45% of dementias globally could be linked to fourteen modifiable risk factors. These include things like hearing loss, high cholesterol, social isolation, depression, and lifestyle habits like smoking and physical inactivity. Healthcare professionals, especially in memory assessment services, can play a crucial role in communicating dementia risk. In this study, we explored exactly how those clinical conversations unfold in real-life memory clinic consultations. We analysed 43 video-recorded diagnostic feedback sessions from nine UK memory services, and using conversation analysis, we examined how clinicians bring up and discuss lifestyle-related dementia risks. What we found is that risk-talk doesn’t just happen in one moment—it’s woven throughout the consultation. Clinicians typically engage in three key types of talk: first, they identify what kinds of risk behaviours the patient might have or engage in; next, they explain how those behaviours relate to dementia risk; and finally, they offer advice on what to do about it. Sometimes this is tailored to the individual; other times, it’s more general advice. Talking about health risks—especially ones linked to a condition as feared as dementia—is emotionally, socially and interactionally delicate. This talk will explore risk-talk in these clinical encounters, reflecting on future directions for research and practice.

Bio: Danielle is an Associate Professor in the Centre for Applied Dementia Studies at the University of Bradford. Danielle is a University of York alumna, having studied her undergraduate and postgraduate degrees in sociology in York (2003-2012). Danielle is a dementia researcher, specialising in qualitative methods and Conversation Analysis. Her work focuses on communication in dementia care—within families, and between healthcare professionals, people living with dementia, and their companions. She currently leads projects on how clinicians communicate dementia risk and Brain Health across diverse healthcare settings.
Danielle plays a key role in dementia education within the Centre for Applied Dementia Studies, where she leads the Postgraduate Certificate for Practitioners with Advanced or Extended Roles in Dementia. She recently co-produced "Understanding the Me in Dementia", a groundbreaking postgraduate module created in partnership with 22 people living with dementia. The module has been recognised nationally, receiving multiple award nominations for innovation, co-production, and teaching excellence.

CASLC talk

2025-04-23T11:27:34Z

MerranToerien:

CASLC talk

2025-04-23T11:22:21Z

MerranToerien:

CASLC talk

2025-02-17T15:26:42Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar or talk |Full title=CASLC talk by Dr Rose Rickford |Short title=CASLC talk |Short summary=Rose Rickford to give next CASLC talk on 13..."

{{Announcement
|Announcement Type=Seminar or talk
|Full title=CASLC talk by Dr Rose Rickford
|Short title=CASLC talk
|Short summary=Rose Rickford to give next CASLC talk on 13 March 2025: Using conversation analysis as part of multi-method qualitative research into organisations. Please use this form to sign up if you are not on the CASLC mailing list: https://forms.gle/NysgfXcJ6YPomiTPA
|Announcement text=We are delighted to continue our tradition of inviting successful PGRs from York's PhD programme in Language & Communication to present some of their PhD research as part of the CASLC seminar programme. Dr Rose Rickford was awarded her PhD in 2023 and is now a research fellow at the University of Surrey. We are greatly looking forward to hearing her present on: "Using conversation analysis as part of multi-method qualitative research into organisations: an inductive approach".

Date: Thursday 13th March 2025
Time: 2.00pm-3.30pm (UK time)
Place: zoom. For more details, and to register, please visit the CASLC website.
|Year=2025
|Web link=https://sites.google.com/york.ac.uk/caslc/seminar-series?authuser=0
|Categories (tags)=Uncategorized;
|To date=2025/03/14
}}

5th annual CASLC celebratory talk

2024-11-21T16:36:30Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar or talk |Full title=Prof Ana Cristina Ostermannn to give 5th annual CASLC celebratory talk |Short title=Annual CASLC talk |Short summ..."

{{Announcement
|Announcement Type=Seminar or talk
|Full title=Prof Ana Cristina Ostermannn to give 5th annual CASLC celebratory talk
|Short title=Annual CASLC talk
|Short summary=The 5th Annual CASLC Celebratory talk is to be given by Professor Ana Cristina Ostermann on 12/12/24 at 2pm UK time. Title: Communicating death over the phone in intensive care. Register here: https://forms.gle/BHs7tJgefqLkNcoH6
|Announcement text=The 5th Annual CASLC Celebratory Talk
The Centre for Advanced Studies in Language & Communication (CASLC)
at the University of York is delighted to present a talk by…
Professor Ana Cristina Ostermann
Universidade Federal do Rio Grande do Sul (UFRGS) & CNPq, Brazil
Communicating Death over the Phone in Intensive Care

Date: Thursday 12th December 2024 Time: 2.00pm-3.30pm (UK time)
Place: Zoom. If you’re on the CASLC or CASLC-guest mailing list, you will receive a zoom link via google calendar. If you’re not on our mailing list, you can register by completing this short registration form: https://forms.gle/BHs7tJgefqLkNcoH6.
If you’re unable to use the online registration form, please contact: merran.toerien@york.ac.uk.
Abstract
During the early stages of the COVID-19 pandemic, before vaccines became available, some hospitals were forced to quickly transition to using telephone calls for interactions with patients’ families. This shift included, among other changes, the delivery of death notification – a type of news that had previously been communicated exclusively in person. This talk reports on a research study that emerged within that scenario (Ostermann, Konrad, Goldim, in press). Drawing on a corpus of 528 calls recorded by the doctors themselves between 2020 and 2021 in a hospital Intensive Care Unit (ICU) in Brazil, the paper investigates how the communication of death to families of COVID-19 patients happens over the phone. We rely on Conversation Analysis (Sacks, Schegloff, Jefferson 1974; Sacks 1992) from an interactional history perspective (Beach, Dozier, Gutzmer 2018, Deppermann & Pekarek Doehler 2021; Wagner, Pekarek Doehler & González-Martínez 2018) to analyze how an action, sequential, and longitudinal analysis of naturally-occurring interactions can illuminate our understanding of the communication of death over the phone. While we find support for some of the claims made in the literature, the empirical, emic, and longitudinal interactional approach gives us new insights into the different shapes that the communication of death can take.
|Year=2024
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=Uncategorized;
|To date=2024/12/12
}}

CASLC Seminar: Heidi Kevoe-Feldman

2024-10-31T09:42:41Z

MerranToerien:

{{Announcement
|Announcement Type=Seminar
|Full title=CASLC Seminar by Heidi Kevoe-Feldman, The arc of the emergency call: Finding human-agency and actions that shape police outcomes.
|Short title=CASLC Seminar
|Short summary=Dr Heidi Kevoe-Feldman will give a CASLC seminar on The arc of the emergency call: Finding human-agency and actions that shape police outcomes (14 November). To register, visit:
https://sites.google.com/york.ac.uk/caslc
|Announcement text=The Centre for Advanced Studies in Language & Communication (CASLC) at the University of York is delighted to present a talk by Dr. Heidi Kevoe-Feldman (Northeastern University), entitled, The arc of the emergency call:
Finding human-agency and actions that shape police outcomes.

Date: Thursday 14th November 2024
Time: 2.00pm-3.30pm (UK time)
Place: Zoom. To register for a zoom link, please visit: https://sites.google.com/york.ac.uk/caslc

Abstract
The emergency call is the first step in a larger process of requesting and sending help. That is, the caller’s request ends with a promise of fulfilment, projecting additional steps beyond the initial emergency call. In this talk, I open the domain of emergency call research by considering the next two steps in request fulfilment, dispatching first responders to the emergency, and the officer’s report back to the agency which concludes the activity. Through a series of projects using conversation analysis, I show how interactions between emergency dispatchers (9-1-1) and their callers shape police action in the field, and how findings are incorporated into training, policy making, and improving communication between call takers and first-responders.

Speaker biography
Heidi Kevoe-Feldman, EMD is an Associate Professor in the Communication Studies Department at Northeastern University in Boston, MA. Her research focuses on language and interaction practices in emergency communication settings, specifically examining low-frequency, high-impact calls involving mental health callers and emergency medical cases. She focuses on how call takers manage interactional problems such as caller resistance, emotional outbursts, and unexpected medical emergencies that block or delay the timely provision of service. Her research forms the basis of evidence-based training that contributes to policy change on caller management practices and enhanced quality assurance for emergency communication management. Dr. Feldman regularly shadows dispatchers in the call centers, and received her certification as a telecommunicator, emergency medical dispatcher, and crisis negotiator for telecommunicators.
|Year=2024
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=CA; CASLC; emergency calls
|To date=2024/11/14
}}

CASLC Seminar: Heidi Kevoe-Feldman

2024-10-31T09:41:47Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar |Full title=CASLC Seminar by Heidi Kevoe-Feldman: The arc of the emergency call: Finding human-agency and actions that shape police o..."

{{Announcement
|Announcement Type=Seminar
|Full title=CASLC Seminar by Heidi Kevoe-Feldman: The arc of the emergency call: Finding human-agency and actions that shape police outcomes
|Short title=CASLC Seminar
|Short summary=Dr Heidi Kevoe-Feldman will give a CASLC seminar on The arc of the emergency call: Finding human-agency and actions that shape police outcomes (14 November). To register, visit:
https://sites.google.com/york.ac.uk/caslc
|Announcement text=The Centre for Advanced Studies in Language & Communication (CASLC) at the University of York is delighted to present a talk by Dr. Heidi Kevoe-Feldman (Northeastern University), entitled, The arc of the emergency call:
Finding human-agency and actions that shape police outcomes.

Date: Thursday 14th November 2024
Time: 2.00pm-3.30pm (UK time)
Place: Zoom. To register for a zoom link, please visit: https://sites.google.com/york.ac.uk/caslc

Abstract
The emergency call is the first step in a larger process of requesting and sending help. That is, the caller’s request ends with a promise of fulfilment, projecting additional steps beyond the initial emergency call. In this talk, I open the domain of emergency call research by considering the next two steps in request fulfilment, dispatching first responders to the emergency, and the officer’s report back to the agency which concludes the activity. Through a series of projects using conversation analysis, I show how interactions between emergency dispatchers (9-1-1) and their callers shape police action in the field, and how findings are incorporated into training, policy making, and improving communication between call takers and first-responders.

Speaker biography
Heidi Kevoe-Feldman, EMD is an Associate Professor in the Communication Studies Department at Northeastern University in Boston, MA. Her research focuses on language and interaction practices in emergency communication settings, specifically examining low-frequency, high-impact calls involving mental health callers and emergency medical cases. She focuses on how call takers manage interactional problems such as caller resistance, emotional outbursts, and unexpected medical emergencies that block or delay the timely provision of service. Her research forms the basis of evidence-based training that contributes to policy change on caller management practices and enhanced quality assurance for emergency communication management. Dr. Feldman regularly shadows dispatchers in the call centers, and received her certification as a telecommunicator, emergency medical dispatcher, and crisis negotiator for telecommunicators.
|Year=2024
|Web link=https://sites.google.com/york.ac.uk/caslc
|Categories (tags)=CA; CASLC; emergency calls
|To date=2024/11/14
}}

CASLC talk: Dr Zhiying Jian

2024-01-12T13:05:50Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar |Full title=CASLC talk by Dr Zhiying Jian on Student expressions of troubles in supervision interaction: how do students co-construct..."

{{Announcement
|Announcement Type=Seminar
|Full title=CASLC talk by Dr Zhiying Jian on Student expressions of troubles in supervision interaction: how do students co-construct interaction?
|Short title=CASLC talk: Dr Zhiyi
|Short summary=Our next CASLC talk celebrates one of our PhD alumni's research.
Dr Zhiying Jian (Southwest University, China)
"Student expressions of troubles in supervision interaction: How do students co-construct the interaction?"
February 29, 2pm UK time
Sign up:https://forms.gle/28xeuxiceZpxFxeC7
|Announcement text=We are delighted to continue our tradition of inviting successful PGRs from our PhD programme in Language & Communication at the University of York to present some of their PhD research as part of the CASLC seminar programme. Dr Zhiying Jian was awarded her PhD in April 2023 and is now a postdoctoral fellow at Southwest University, College of International Studies in China. We look forward to hearing her present at the next CASLC event on the topic of: Student expressions of troubles in supervision interaction: How do students co-construct the interaction?

Date: Thursday 29th February 2024
Time: 2.00pm-3.30pm (UK time)
Place: Zoom. If you’re on the CASLC or CASLC-guest mailing list, you will receive a zoom link via google calendar. If you’re not on our mailing list, you can register by filling in the form at the link below.
If you’re unable to use the online registration form, please contact: merran.toerien@york.ac.uk.

Abstract:
In university student supervision, communicating troubles and concerns with supervisors to solicit advice or other kind of support constitutes a fundamental part of a meeting. However, it can prove interactionally problematic, due to face concerns (Brown & Levinson, 1987) or other sources of delicacy (Jian, 2022).
In this study, I will, first, present how members of supervisions achieve expressions of troubles in different sequential environments: supervisory open questions like “how are things” and queries that solicit a course experience like “how did it go” make trouble relevant. However, more frequently, students respond to various supervisory questions and create the relevance of trouble expressions. The second part is how they are realised, such as utterances that centralise the lack of knowledge and negative emotional states. When the topic of trouble relates to the institution, supervisors complete the turns started (and left unfinished) by the student to collaborate on the formulation of trouble. The third part of the study will show how supervisory advice-giving is delivered in response to specific troubles to minimise advice resistance (Jian, in press), one of the most prominent features in advice-giving (Vehviläinen, 2009; West, 2021; 2023).

This study focuses on how students act as an agentic role in supervision interaction, rather than simply a receipt or respondent of activities. It shows that expressing trouble is not just a means of requesting needed support, it is more of a way in which students exercise their autonomy and co-construct the interaction. Despite supervisors initiating most of the activities, they are able to maneuver the interaction in the responding turns via expressions of troubles.
|Year=2024
|Web link=https://forms.gle/28xeuxiceZpxFxeC7
|Categories (tags)=Uncategorized;
|To date=2024/03/01
}}

CASLC talk: Uwe-A Küttner and Jörg Zinken

2023-10-17T18:53:51Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar |Full title=CASLC talk by Uwe-A Küttner and Jörg Zinken |Short title=CASLC talk |Short summary=Uwe-A Küttner and Jörg Zinken to g..."

{{Announcement
|Announcement Type=Seminar
|Full title=CASLC talk by Uwe-A Küttner and Jörg Zinken
|Short title=CASLC talk
|Short summary=Uwe-A Küttner and Jörg Zinken to give CASLC talk on 30th November 2023 (2pm-3.30pm, UK time) on: (Dis)approval-relevant events and methods for their management. To register, use this link: https://forms.gle/tizNJRPq7WpaBbqh8
|Announcement text=The Centre for Advanced Studies in Language & Communication (CASLC) at the University of York is delighted to present a talk by Uwe-A Küttner and Jörg Zinken (Leibniz-Institute for the German Language). Title: (Dis)approval-relevant events and methods for their management:
Dealing with moments of actual or potential socio-normative trouble in ordinary social interaction.

Date: Thursday 30th November 2023
Time: 2.00pm-3.30pm (UK time)
Place: Zoom. If you’re on the CASLC or CASLC-guest mailing list, you will receive a zoom link via google calendar. If you’re not on our mailing list, you can register by filling in this form: https://forms.gle/tizNJRPq7WpaBbqh8

Abstract:
Towards the end of his preface to Interaction Ritual, Goffman (1982, p. 3) famously proposed a vision for the study of interaction that emphasized the investigation of (interactional) moments, rather than the individuals who happen to ‘pass through’ them—a proposal which Conversation Analysts have always taken seriously (Schegloff, 1988). In recent years, Goffman’s proposal has received a fresh impetus from, among others, research on the recruitment of assistance (Kendrick & Drew, 2016; Floyd et al., 2020) and large-scale cross-linguistic studies which followed Schegloff’s (2009) recommendation for comparative investigations to focus on the management of recurrent interactional tasks and contingencies (Schegloff, 2006), such as locating and repairing problems in speaking, hearing and understanding (e.g., Dingemanse et al., 2015; Dingemanse & Enfield, 2015).
In this presentation, we take up a similar stance with respect to the study of everyday normativity and its enforcement in ordinary, informal social interaction. We do this by examining moments in which departures from socio-normative expectations for conduct momentarily become the focal business of the ongoing interaction, because one or more participants demonstrably orient to someone else’s or their own conduct as (potentially) problematic in terms of its socio-normative acceptability. As such, these are moments in which the normative acceptability of social conduct is being problematized and negotiated, as a practical concern, by the participants themselves in, and as part of, the ongoing interaction.
For the participants, the potential or actual engagement in such socio-normatively questionable conduct constitutes what we call a (dis)approval-relevant event, or (D)ARE for short. Such (D)AREs can be handled through an array of different practices and methods, all of which have in common that they foreground the normative and moral accountability of the targeted conduct (Heritage, 1990; Robinson, 2016; Sterponi, 2003, 2009). These sets of practices and methods are organized around the (D)ARE in systematic ways, yielding a temporal-sequential structure of action that furnishes part of the bedrock for how social conduct is continuously streamlined into more or less acceptable trajectories.
The first part of our presentation will offer an overview account of this temporal-sequential organization and the various possibilities for action it affords for managing the occurrence of (D)AREs. The second part aims at initiating a data-driven discussion of how, and to what extent, this overarching organization may be inflected by various elements of social context, as well as further aspects of social organization that may relevantly inform the selection of specific practices and methods on particular occasions of its instantiation.
Data come from the Parallel European Corpus of Informal Interaction (PECII) (Küttner et al., forthcoming; Kornfeld et al., 2023) and consist of video-recordings of informal interactions in a range of European languages (English, German, Italian, and Polish) during three types of mundane activities: (1) joint car rides, (2) adults playing board games together, and (3) family mealtimes.
|Year=2023
|Categories (tags)=Uncategorized;
|To date=2023/11/30
}}

CASLC talk: Professor Ann Weatherall

2023-05-22T17:23:37Z

MerranToerien: Created page with "{{Announcement |Announcement Type=Seminar |Full title=CASLC talk: Professor Ann Weatherall |Short title=CASLC talk |Short summary=We are pleased to announce the next talk in o..."

{{Announcement
|Announcement Type=Seminar
|Full title=CASLC talk: Professor Ann Weatherall
|Short title=CASLC talk
|Short summary=We are pleased to announce the next talk in our seminar series: Ann Weatherall, "Intervening in Gender-Based Violence". Thursday 8th June 2023; 2.30pm-4.00pm (UK time). Registration: https://forms.gle/G2qZa2LAS8ti6a5j9
|Announcement text=We are delighted to announce that Professor Ann Weatherall will be giving the next talk hosted by the Centre for Advanced Studies in Language and Communication at the University of York.

Date: Thursday 8th June 2023
Time: 2.30pm-4.00pm (UK time)
Place: Zoom. If you’re on the CASLC or CASLC-guest mailing list, you will receive a zoom link via google calendar. If you’re not on our mailing list, you can register by completing this google form: https://forms.gle/G2qZa2LAS8ti6a5j9

Abstract
Empowerment self-defence training is a preventative intervention for violence against women and girls. It is distinctive for presenting a gender analysis of violence alongside imparting skills to better pre-empt and ward off attacks. Unlike other interventions there is good evidence that participation in empowerment self-defence classes reduces risk of future assaults and increases feelings of self-confidence. In this talk, I will present a feminist research project that investigates what happens in the classes in order to further advance knowledge about violent encounters and how they can be interrupted. The research includes a video study of ten classes delivered by Kia Haumaru, a feminist, bi-cultural, non-governmental organisation in Aotearoa, New Zealand. The data are examined using conversation analysis. The findings establish various responses to violence are possible that may alter the progression of violent encounters in different ways. The results are used to further develop a consideration of the sequential organisation of violent actions and the socially constituted forces shaping their realisation.

Biography:
Ann Weatherall conducts research from discursive and feminist perspectives to advance knowledge on psychological topics and concerns such as age, agency, gender, identity and emotion. She has published widely showing the micro-analysis of naturally occurring talk can offer novel perspectives on affective, cognitive and sensorial matters. Her recent work has shown a remarkable orderliness in the tiny details of the moment-by-moment unfolding of phenomena including crying and pain. The settings she has examined include various telephone helplines, clinical interactions and educational situations. Her current projects apply a conversation analytic approach to address the pervasive problem of gendered violence. In 2021 Ann Weatherall moved to the United Kingdom from New Zealand, where she had worked all of her life, to be closer to her international scholarly communities. She is now Professor and Head of School at the University of Bedfordshire.
|Year=2023
|Categories (tags)=Uncategorized;
|From date=2023/05/22
|To date=2023/06/09
}}