emcawiki - User contributions [en]

Koole 2010

2017-02-28T12:35:43Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=Displays of Epistemic Acces: Student Responses to Teacher Explanations
|Tag(s)=EMCA, student, teacher, epistemic
|Key=Koole2010
|Year=2010
|Journal=Research on Language and Social Interaction
|Volume=43
|Number=2
|Pages=183 - 209
}}

Elbers2002

2017-02-28T12:24:32Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ed Elbers; Maaike Hajes; Tom Koole; Marina Jonkers; Joanneke Prenger
|Title=Leerzame tweegesprekken: individuele begeleiding in multiculturele klassen
|Tag(s)=EMCA; Classroom interactions;
|Key=Elbers2002
|Year=2002
|Journal=Pedagogiek: Wetenschappenlijk forum voor opvoeding, onderwijs en vorming
|Volume=2
|Pages=159 - 171
}}

VanEerde2002

2017-02-28T12:23:42Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Dolly van Eerde; Maaike Hajer; Tom Koole; Joanneke Prenger
|Title=Betekenisconstructie in de wiskundeles: De samenhang tussen interactief wiskunde- en taalonderwijs
|Tag(s)=EMCA; Education
|Key=VanEerde2002
|Year=2002
|Journal=Pedagogiek: Wetenschappenlijk forum voor opvoeding, onderwijs en vorming
|Pages=134 - 147
}}

Koole1998a

2017-02-28T12:16:51Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Xiangling Li; Tom Koole
|Title=Cultural keywords in Chinese-Dutch business negotations
|Editor(s)=S. Niemeier; C. Campbell; R. Dirven
|Tag(s)=EMCA; Negotiations; Chinese-Dutch
|Key=Koole1998a
|Publisher=John Benjamins Publishing
|Year=1998
|Address=Amsterdam
|Booktitle=The cultural context in business communications
|Pages=185 - 213
}}

Koole1995

2017-02-28T12:09:43Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole;
|Title=Onderhandelen en besluitvormen: Discoursaspecten van verwante activiteiten
|Editor(s)=E.Huls; J. Klatter-Folmer
|Tag(s)=EMCA, Negotiation; Decision Making;
|Key=Koole1995
|Publisher=Eburon
|Year=1995
|Address=Delft
|Booktitle=Artikelen van de Tweede Sociolinguïstische Conferentie
|Pages=373 - 383
}}

Koole1999

2017-02-28T11:54:40Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Henrike Padmos
|Title=Gesprekstraining en gespreksanalyse: Een literatuurstudie
|Tag(s)=EMCA; Literature Study;
|Key=Koole1999
|Year=1999
|Journal=Tijdschrift voor Taalbeheersing
|Volume=21
|Number=1
|Pages=49 - 62
}}

Koole2000

2017-02-28T11:48:39Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Xiangling Li
|Title=Onderzoek naar interculturele communicatie: op zoek naar het culturele of het interculturele?
|Tag(s)=IL; Intercultural communication;
|Key=Koole2000
|Year=2000
|Journal=Tijdschrift voor Taalbeheersing
|Volume=22
|Number=3
|Pages=189 - 199
}}

Koole2000

2017-02-28T11:48:02Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Xiang Li
|Title=Onderzoek naar interculturele communicatie: op zoek naar het culturele of het interculturele?
|Tag(s)=IL; Intercultural communication;
|Key=Koole2000
|Year=2000
|Journal=Tijdschrift voor Taalbeheersing
|Volume=22
|Number=3
|Pages=189 - 199
}}

Berenst2001

2017-02-28T11:39:20Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Jan Berenst; J. Hajer; Tom Koole;
|Title=Leerlingcategoriseringen en klasse-interactie
|Tag(s)=EMCA; Categorizing; Interaction
|Key=Berenst2001
|Year=2001
|Journal=Tijdschrift voor Taalbeheersing
|Volume=3
|Pages=178 - 198
}}

Koole2001

2017-02-28T11:09:16Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Jan D. ten Thije
|Title=The reconstruction of intercultural discourse: Methodological considerations
|Tag(s)=IL; Intercultural;
|Key=Koole2001
|Year=2001
|Month=April
|Journal=Journal of Pragmatics
|Volume=33
|Number=4
|Pages=571 - 587
|Abstract=This paper is concerned with a methodology for the study of intercultural communication. We argue that intercultural communication should be regarded and analyzed as ordinary communication. Intercultural communication is often analyzed as a type of communication in which meanings and communicative practices are not shared between the participants, thus leading to miscommunication. Still, intercultural communication, as any type of communication, is only possible when interactants construct a common ground of meanings and practices that are oriented to as shared, and which we have called 'intercultural discourse'. We therefore propose an analysis of intercultural communication which aims at the reconstruction of the 'common ground' and of the process of its construction. This process can, but need not be characterized by misunderstandings. In this paper, we illustrate this reconstruction method with an analysis of the construction of word meaning in Dutch-Surinamese work-meetings of educational specialists in the Netherlands.
}}

Koole2002a

2017-02-28T11:03:33Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole;
|Title=Communicatieve Principes: Betekenisgeven als Activiteit
|Tag(s)=EMCA; Giving meaning
|Key=Koole2002a
|Publisher=Sdu uitgevers
|Year=2002
|Address=Den Haag
|Booktitle=Taal in Gebruik: Een inleiding in de taalwetenschap
|Pages=131 - 142
}}

Elbers2002

2017-02-28T10:59:33Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ed Elbers; Maaike Hajes; Tom Koole; M. Jonkers; Joanneke Prenger
|Title=Leerzame tweegesprekken: individuele begeleiding in multiculturele klassen
|Tag(s)=EMCA; Classroom interactions;
|Key=Elbers2002
|Year=2002
|Journal=Pedagogiek: Wetenschappenlijk forum voor opvoeding, onderwijs en vorming
|Volume=2
|Pages=159 - 171
}}

Hanson2002

2017-02-28T10:57:06Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Mylene Hanson; Tom Koole
|Title=The Category 'Moroccan'in a Multi-Ethnic Class
|Editor(s)=S. Hester; W. Housley;
|Tag(s)=IL; Interaction; Multi-Ethnic
|Key=Hanson2002
|Publisher=Ashgate publishing
|Year=2002
|Address=Burlington
|Booktitle=Language, Interaction and National Identity: Studies in the social organisation of national identity in talk-in-interaction
|Pages=211 - 232
}}

Koole2003f

2017-02-28T10:53:31Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole;
|Title=Affiliation and detachment in interviewer answer receipts
|Editor(s)=H. V. D. Berg; M. Wetherell; H. Houtkoop-Steenstra
|Tag(s)=EMCA; Interview; Answers
|Key=Koole2003f
|Publisher=Cambridge University Press
|Year=2003
|Address=Cambridge
|Booktitle=Analyzing Race Talk: Multidisciplinary perspectives on the Research Interview
|Pages=178 - 199
}}

Koole2003f

2017-02-28T10:51:54Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=Affiliation and detachment in interviewer answer receipts
|Editor(s)=H. V. D. Berg; M. Wetherell; H. Houtkoop-Steenstra
|Tag(s)=EMCA; Interview; Answers
|Key=Koole2003f
|Publisher=Cambridge University Press
|Year=2003
|Address=Cambridge
|Booktitle=Analyzing Race Talk: Multidisciplinary perspectives on the Research Interview
|Pages=178 - 199
}}

Koole2003e

2017-02-28T10:50:33Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Jacomine Nortier
|Title=De sociolinguïstiek in het Nederlands taalgebied anno 2003
|Tag(s)=IL; Sociolinguistics; Dutch
|Key=Koole2003e
|Year=2003
|Journal=Toegepaste Taalwetenschap in artikelen
|Volume=70
|Number=2
|Pages=9 - 14
}}

Koole2003d

2017-02-28T10:44:12Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=T. Koole; W. Herrlitz; E. Loos
|Title=Interkulturelle Pragmatik
|Editor(s)=A. Wierlacher; A. Bogner
|Tag(s)=Uncategorized;
|Key=Koole2003d
|Publisher=J.B.Metzler Verlag
|Year=2003
|Address=Stuttgart
|Booktitle=Handbuch Interkulturelle Germanistiek
|Pages=388 - 395
}}

Koole2003c

2017-02-28T10:41:51Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole;
|Title=Merging Frames: A frame analysis of the South African, Canadian, Australian and New Zealand addresses
|Editor(s)=T. Ensink; C. Sauer
|Tag(s)=EMCA; Frame Analysis;
|Key=Koole2003c
|Publisher=John Benjamins Publishing
|Year=2003
|Booktitle=The art of Commemoration: Fifty years after the Warsaw Uprising
|Pages=193 - 211
}}

Koole2005

2017-02-28T10:34:15Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Marjon waller
|Title=De vraag na het antwoord: herstelwerk in nieuwsinterviews
|Tag(s)=EMCA; News interviews;
|Key=Koole2005
|Year=2005
|Journal=Tijdschrift voor Taalbeheersing
|Volume=27
|Number=2
|Pages=89 - 105
}}

Koole2003a

2017-02-28T10:31:49Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole
|Title=Parallel Activities in Classroom Interaction
|Editor(s)=T. Koole; J. Nortier; B. Tahitu;
|Tag(s)=EMCA; Classroom;
|Key=Koole2003a
|Publisher=Eburon
|Year=2003
|Address=Delft
|Booktitle=Artikelen van de vierde Sociolinguïstische Conferentie
|Pages=234 - 244
}}

Koole2006

2017-02-28T10:28:59Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole
|Title="Maar hoe kom ik daar nou aan?": een 'single case'analyse van interactionele samenhang in docent-leerling interactie
|Editor(s)=T. Koole; J. Nortier; B. Tahitu
|Tag(s)=IL; Sociolinguistics; Teacher-Student
|Key=Koole2006
|Publisher=Eburon
|Year=2006
|Address=Delft
|Booktitle=Artikelen van de vijfde sociolinguïstische conferentie
|Pages=308 - 318
|ISBN=90-5972-105-5
}}

Koole2007a

2017-02-28T10:25:00Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=Language in late modernity: Interaction in an urban school
|Tag(s)=EMCA; Modernity; Urban School
|Key=Koole2007a
|Year=2007
|Month=April
|Journal=Journal of Pragmatics
|Volume=39
|Number=4
|Pages=778 - 780
|DOI=10.1016/j.pragma.2006.12.001
}}

Elbers2008

2017-02-28T10:11:34Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Ed Elbers; Maaike Hajer; Marina Jonkers; Tom Koole
|Title=Instructional dialogues: Participation in dyadic interactions in multicultural classrooms
|Tag(s)=EMCA; Classroom; Instructional
|Key=Elbers2008
|Publisher=Aksant Academic Publishers
|Year=2008
|Address=Amsterdam
|Booktitle=Interaction in two multicultural mathematic classrooms: mechanisms of inclusion and exclusion
|Pages=139 - 170
}}

Koole2008

2017-02-28T10:02:29Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Jan Berenst
|Title=Pupil participation in plenary interaction
|Editor(s)=J. Deen; M. Hajer; T. Koole
|Tag(s)=EMCA; Multicultural; Classroom
|Key=Koole2008
|Publisher=Aksant Academic Publishers
|Year=2008
|Chapter=Pupil participation in plenary interaction
|Address=Amsterdam
|Booktitle=Interaction in two multicultural mathematics classrooms. Mechanisms of Inclusion and Exclusion
|Pages=107 - 139
}}

Stommel2009

2017-02-28T09:52:39Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Wyke Stommel; Tom Koole
|Title=Een internetforum als gemeenschap: de interactie met nieuwskomers
|Editor(s)=A. Backus; M. Keijzer; I. Vedder; B. Weltens
|Tag(s)=EMCA; Online Community
|Key=Stommel2009
|Publisher=Eburon
|Year=2009
|Address=Delft
|Booktitle=Artikelen van de zesde Anéla-conferentie
|Pages=358 - 368
|ISBN=978-90-5972-317-7
}}

Koole2010a

2017-02-28T09:50:24Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole; Claire Penn; Jennifer Watermeyer; Janet de picciotto; Dale Ogilivy; Mandy Fish
|Title=Cultural Brokerage in Mediated Health Consultants: An Analysis of Interactional Features and Participant Perceptions in an Audiology Context
|Tag(s)=EMCA; Health Consultants
|Key=Koole2010a
|Year=2010
|Journal=Journal of Interactional Research in Communication Disorders
|Volume=1
|Number=1
|Pages=135 - 156
}}

Stommel2010

2017-02-28T09:47:43Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Wyke Stommel; Tom Koole
|Title=The online support group as a community: A micro-analysis of the interaction with a new member
|Tag(s)=EMCA; community; micro-analysis
|Key=Stommel2010
|Year=2010
|Month=June
|Journal=Discourse Studies
|Volume=12
|Number=3
|Pages=357 - 378
|DOI=10.1177/1461445609358518
|Abstract=Generally, online support groups are viewed as low-threshold services. We challenge this assumption with an investigation, based on Conversation Analysis and Membership Categorization Analysis, of contributions to an online support group on eating disorders. In this analysis we show how a new member interacts with existing members in order to display legitimacy for membership of the group. The group operates as a Community of Practice, since membership is organized as joined participation in a writing practice. It becomes clear that becoming a member involves subscribing to normative requirements, centrally, displaying the insight that you are ill. In the case we focus on, this involves the requirement to leave pro-anorexia as a membership category behind. The novice does not yet seem ready to subscribe to this norm and thus the threshold for seeking support is heightened.
}}

Koole2012c

2017-02-28T09:45:08Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole;
|Title=conversation analysis and education
|Tag(s)=EMCA; Education;
|Key=Koole2012c
|Publisher=Wiley-Blackwell
|Year=2012
|Address=Oxford
|Booktitle=The Encyclopedia of Applied Linguistics
|Pages=977 - 982
|ISBN=978-1-405-19473-0
}}

Koole2013c

2017-02-28T09:40:24Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole
|Title=De kennisprocedure vraag: de IRF-sequentie opnieuw bekeken
|Tag(s)=EMCA; IRF-sequence
|Key=Koole2013c
|Publisher=Waxmann Verlag
|Year=2013
|Address=Münster
|Booktitle=Von Eisbergen und ihren Spitzen: Spuren eines wissenchaftlichen Werdegangs: Festschrift für Wolfgang Herrlitz
|Pages=71 - 75
}}

Koole2013c

2017-02-28T09:39:59Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=T. Koole
|Title=De kennisprocedure vraag: de IRF-sequentie opnieuw bekeken
|Tag(s)=EMCA; IRF-sequence
|Key=Koole2013c
|Publisher=Waxmann Verlag
|Year=2013
|Address=Münster
|Booktitle=Von Eisbergen und ihren Spitzen: Spuren eines wissenchaftlichen Werdegangs: Festschrift für Wolfgang Herrlitz
|Pages=71 - 75
}}

Koole2013b

2017-02-28T09:38:05Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole; Nina Verberg; Claudia de Widt
|Title=Omgaan met de onervaren beller: de opening van 112-gesprekken
|Editor(s)=R. Boogaart; H. Janssen
|Tag(s)=EMCA; Emergency Calls;
|Key=Koole2013b
|Publisher=Koninklijke Van Gorcum
|Year=2013
|Address=Assen
|Booktitle=Studies in taalbeheersing 4
|Pages=223 - 232
|ISBN=978-90-232-4991-7
}}

Widt2014

2017-02-28T09:35:29Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Claudia de Widt; Tom Koole; Jos van Berkum
|Title=Emotionele 112-gesprekken: emoties, reacties en effecten
|Tag(s)=EMCA; Emergency Calls
|Key=Widt2014
|Year=2014
|Journal=Tijdschrift voor Taalbeheersing
|Volume=36
|Number=3
|Pages=267 - 291
|DOI=10.1557/TVT2014.3.WIDT
}}

Koole2015

2017-02-28T09:30:42Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=The interaction tool
|Tag(s)=EMCA; interaction tool
|Key=Koole2015
|Year=2015
|Month=August
|Journal=Dutch Journal of Applied Linguistics
|Volume=4
|Number=1
|Pages=86-100
|DOI=10.1075/dujal.4.1.08koo
|Abstract=For professionals such as doctors, teachers, or different kinds of counsellors, talking with their clients is a major part of their profession. Professionals and clients give and ask information until they reach a state of mutual knowledge or understanding. This paper argues that for this talk they use a tool, the machinery of social interaction, with characteristics that influence the outcomes of their talk. One characteristic is the normative organization of interaction through which the contribution of one participant puts restrictions on the range of possible follow-up contributions of another participant. This may cause client behavior that does not align with the institutional aims of the professional. A second trait is that interactants have no access to each other’s cognitions such as intentions, interpretations, knowing, and understanding. Professionals should thus be aware that what clients say has a relatively loose relation with what they know and understand.
}}

Wessels2015

2017-02-28T09:29:07Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tina Marie Wessels; Tom Koole; Claire Penn;
|Title="And then you can decide": Antenatal fetal diagnosis decision-making in South Africa
|Tag(s)=EMCA; Decision Making
|Key=Wessels2015
|Year=2015
|Journal=Health Expectations
|Volume=18
|Number=6
|Pages=3313 - 3324
|DOI=10.1111/hex.12322
|Abstract=Background
Decision-making is integral to genetic counselling and the premise is that autonomous decisions emerge if patients are provided with information in a non-directive manner. The pivotal activity in prenatal diagnosis counselling with at-risk pregnant women is decision-making regarding invasive procedures. This process is not well understood in multicultural settings.
Objective
This study examined multicultural genetic counselling interactions with women of advanced maternal age (AMA). It aimed to investigate the participants’ orientation towards the amniocentesis decision.
Design
Data were collected during14 video-recorded consultations between 6 genetic counsellors and 14 women of AMA in a genetic counselling clinic in South Africa. The design was qualitative and Conversation Analysis was used for analysis.
Results
Analysis revealed that counsellors used several strategies to facilitate discussions and decision-making. However, the invitation to make a decision regarding amniocentesis was not perceived as being neutral. Both the counsellors and the women appeared to treat the offer as one which should be accepted. This resulted in a paradox, as strategies intended to allow neutral discussion seem to achieve the opposite. It is suggested that these results may be linked to the local health care setting.
Conclusion
The results suggest that the understanding of decision-making processes and enhancing autonomy may require a more detailed investigation into psychosocial, political and historical factors in the local health care setting. Models of practice as well as the training of genetic counsellors need to be sensitive to these influences. A closer examination of interactional variables may yield new and relevant insights for the profession.
}}

Seuren2015

2017-02-28T09:25:16Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Lucas Seuren; Mike Huiskes; Tom Koole
|Title=Epistemics and the functions of declarative questions in Dutch talk-in-interaction
|Editor(s)=M. Boogaard; B van den Bogaerde; S. Bachinni; M. Crucic; N. de Jong; E. le Pichon; L. Rasier
|Tag(s)=EMCA, epistemics, declarative questions
|Key=Seuren2015
|Publisher=Eburon
|Year=2015
|Month=April
|Booktitle=Artikelen van de 8e Anéla Conferentie Toegepaste Taalwetenschap 2015
|Pages=59 - 78
|ISBN=978-90-5972-996-4
|Abstract=The role of grammar in talk-in-interaction has recently become a focal point of conversation analytic research. Yet how different clause types, such as declaratives and interrogatives, contribute to action formation is still rather vague. We approach this issue by looking at three questioning actions that are designed with a declarative prefaced by a specific lexical item: want, dus, and oh. We will demonstrate that each action presupposes that the speaker has a high degree of certainty: want is used to account, dus to infer, and oh conveys a change-of-state, typically from not knowing (K−) to knowing (K+). Based on these findings, we will argue that declarative questions are used when a speaker claims a particular epistemic stance, and in turn that epistemic stance constrains the actions that a clause type can be used for.
}}

Koole2015c

2017-02-28T09:24:01Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole
|Title=Classroom interaction
|Editor(s)=K. Tracy
|Tag(s)=EMCA, classroom
|Key=Koole2015c
|Year=2015
|Month=April
|Booktitle=International Encyclopaedia of Language and Social Interaction
|DOI=10.1002/9781118611463.wbielsi092
}}

Seuren2015

2017-02-28T09:21:15Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Lucas Seuren; Mike Huiskes; Tom Koole
|Title=Epistemics and the functions of declarative questions in Dutch talk-in-interaction
|Editor(s)=M. Boogaard; B van den Bogaerde; S. Bachinni; M. Crucic; N. de Jong; E. le Pichon; L. Rasier
|Tag(s)=Uncategorized;
|Key=Seuren2015
|Publisher=Eburon
|Year=2015
|Month=April
|Booktitle=Artikelen van de 8e Anéla Conferentie Toegepaste Taalwetenschap 2015
|Pages=59 - 78
|ISBN=978-90-5972-996-4
|Abstract=The role of grammar in talk-in-interaction has recently become a focal point of conversation analytic research. Yet how different clause types, such as declaratives and interrogatives, contribute to action formation is still rather vague. We approach this issue by looking at three questioning actions that are designed with a declarative prefaced by a specific lexical item: want, dus, and oh. We will demonstrate that each action presupposes that the speaker has a high degree of certainty: want is used to account, dus to infer, and oh conveys a change-of-state, typically from not knowing (K−) to knowing (K+). Based on these findings, we will argue that declarative questions are used when a speaker claims a particular epistemic stance, and in turn that epistemic stance constrains the actions that a clause type can be used for.
}}

Nell2015

2017-02-28T09:18:18Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Louise Nell; Leo Lentz; Henk Pander Maat; Tom Koole
|Title=Pension helpdesk calls: A repair mechanism in the client communication of financial institutions
|Tag(s)=EMCA, pension helpdesk calls, client communication
|Key=Nell2015
|Year=2015
|Month=June
|Journal=Studies in Communication Sciences
|Volume=15
|Pages=103 - 110
|DOI=10.1016/j.scoms.2015.02.002
|Abstract=This paper analyzes the role of helpdesk calls in the client communication package of pension funds.Our audio-corpus of 77 helpdesk calls contained 104 client questions. These show that clients seem tocall the helpdesk in order to repair a comprehension problem, to find specific information they missed,to repair incorrect information or an administrative failure. In terms of Media Synchronicity Theory,helpdesk calls are most often used to repair unsuccessful conveyance processes by providing extra infor-mation, rectifying information or by addressing misunderstandings. Overall, the helpdesk is only usedfor straightforward inquiries and problems, not for financial advice.
}}

Koole2015b

2017-02-28T09:15:27Z

IlsevanderWal:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Tom Koole
|Title=Emotion Display
|Editor(s)=J. Verschueren; J-O. Östman
|Tag(s)=EMCA, Emotion; Pragmatics;
|Key=Koole2015b
|Publisher=John Benjamins Publishing
|Year=2015
|Address=Amsterdam
|Month=August
|Booktitle=IPrA Handbook of Pragmatics
|URL=https://benjamins.com/online/hop/articles/emo1
|DOI=10.1075/hop.19.emo1
|Abstract=Emotion is a phenomenon that has attracted interest from Ancient Greece through philosophers such as Descartes and Spinoza to present times when it was picked up primarily in psychology as an element of cognition. Over the last 20 to 30 years however, the interest in emotion has increased dramatically not only in psychology, but also in the social sciences and the humanities (see for an overview Wetherell 2012). In ‘cultural studies,’ emotion – or ‘affect’ - has been treated as a concept that allows research to move beyond notions of discourse and cognition to the realm of the unconscious (e.g. Massumi 1996) in an interesting parallel to psychologists who have investigated emotion to move beyond a too rational and information-processing concept of cognition (e.g. Haidt 2012). At the same time we have witnessed a move in the empirical sciences, especially in the study of social interaction, from a focus on emotion as feeling to emotion as behaviour. This chapter on emotion display seeks to bring together and relate this work on emotion behaviour.
}}

Koole2015

2017-02-28T09:14:12Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=The interaction tool
|Tag(s)=EMCA, interaction tool
|Key=Koole2015
|Year=2015
|Month=August
|Journal=Dutch Journal of Applied Linguistics
|Volume=4
|Number=1
|Pages=86-100
|DOI=10.1075/dujal.4.1.08koo
|Abstract=For professionals such as doctors, teachers, or different kinds of counsellors, talking with their clients is a major part of their profession. Professionals and clients give and ask information until they reach a state of mutual knowledge or understanding. This paper argues that for this talk they use a tool, the machinery of social interaction, with characteristics that influence the outcomes of their talk. One characteristic is the normative organization of interaction through which the contribution of one participant puts restrictions on the range of possible follow-up contributions of another participant. This may cause client behavior that does not align with the institutional aims of the professional. A second trait is that interactants have no access to each other’s cognitions such as intentions, interpretations, knowing, and understanding. Professionals should thus be aware that what clients say has a relatively loose relation with what they know and understand.
}}

Wessels2015

2017-02-28T09:02:47Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tina Marie Wessels; Tom Koole; Claire Penn;
|Title="And then you can decide": Antenatal fetal diagnosis decision-making in South Africa
|Tag(s)=EMCA, decision making
|Key=Wessels2015
|Year=2015
|Journal=Health Expectations
|Volume=18
|Number=6
|Pages=3313 - 3324
|DOI=10.1111/hex.12322
|Abstract=Background
Decision-making is integral to genetic counselling and the premise is that autonomous decisions emerge if patients are provided with information in a non-directive manner. The pivotal activity in prenatal diagnosis counselling with at-risk pregnant women is decision-making regarding invasive procedures. This process is not well understood in multicultural settings.
Objective
This study examined multicultural genetic counselling interactions with women of advanced maternal age (AMA). It aimed to investigate the participants’ orientation towards the amniocentesis decision.
Design
Data were collected during14 video-recorded consultations between 6 genetic counsellors and 14 women of AMA in a genetic counselling clinic in South Africa. The design was qualitative and Conversation Analysis was used for analysis.
Results
Analysis revealed that counsellors used several strategies to facilitate discussions and decision-making. However, the invitation to make a decision regarding amniocentesis was not perceived as being neutral. Both the counsellors and the women appeared to treat the offer as one which should be accepted. This resulted in a paradox, as strategies intended to allow neutral discussion seem to achieve the opposite. It is suggested that these results may be linked to the local health care setting.
Conclusion
The results suggest that the understanding of decision-making processes and enhancing autonomy may require a more detailed investigation into psychosocial, political and historical factors in the local health care setting. Models of practice as well as the training of genetic counsellors need to be sensitive to these influences. A closer examination of interactional variables may yield new and relevant insights for the profession.
}}

Seuren2016

2017-02-28T08:49:05Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Lucas Seuren; Mike Huiskes; Tom Koole
|Title=Remembering and understanding with oh-prefaced yes/no declaratives in Dutch
|Tag(s)=EMCA, Dutch, Yes/No declaratives, understanding, remembering
|Key=Seuren2016
|Year=2016
|Month=October
|Journal=Journal of Pragmatics
|Volume=104
|Pages=180-192
}}

Penn2016

2017-02-28T08:42:34Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Claire Penn; Tom Koole; Rhona Nattrass;
|Title=When seconds count: A study of communication variables in the opening segment of emergency calls
|Tag(s)=EMCA; communication variables; emergency calls; emergency medical services; opening sequence; experiment; South Africa; in press; needs review
|Key=Penn2016
|Publisher=SAGE Publications
|Year=2016
|Month=feb
|Journal=Journal of Health Psychology
|URL=http://dx.doi.org/10.1177/1359105315625357
|DOI=10.1177/1359105315625357
|Abstract=The opening sequence of an emergency call influences the efficiency of the ambulance dispatch time. The greeting sequences in 105 calls to a South African emergency service were analysed. Initial results suggested the advantage of a specific two-part opening sequence. An on-site experiment aimed at improving call efficiency was conducted during one shift (1100 calls). Results indicated reduced conversational repairs and a significant reduction of 4 seconds in mean call length. Implications for systems and training are derived.
}}

Koole 2010

2017-02-28T08:37:04Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=Displays of Epistemic Acces: Student Responses to Teacher Explanations
|Tag(s)=EMCA, student, teacher, epistemic
|Key=Koole 2010
|Year=2010
|Journal=Research on Language and Social Interaction
|Volume=43
|Number=2
|Pages=183 - 209
}}

Koole 2010

2017-02-28T08:35:28Z

IlsevanderWal:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Tom Koole;
|Title=Displays of Epistemic Acces: Student Responses to Teacher Explanations
|Tag(s)=Uncategorized; EMCA, student, teacher, epistemic
|Key=Koole 2010
|Year=2010
|Journal=Research on Language and Social Interaction
|Volume=43
|Number=2
|Pages=183 - 209
}}

Koole1994a

2016-11-08T11:20:35Z

IlsevanderWal: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=T. koole; J. D. ten Thije |Title=The construction of intercultural discourse: team discussions of educational advisers |Tag(s)=Uncategor..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=T. koole; J. D. ten Thije
|Title=The construction of intercultural discourse: team discussions of educational advisers
|Tag(s)=Uncategorized;
|Key=Koole1994a
|Publisher=Rodopi
|Year=1994
|Address=Amsterdam
|Booktitle=The construction of intercultural discourse: team discussions of educational advisers
}}

Koole1995

2016-11-08T11:13:37Z

IlsevanderWal: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=T. Koole |Title=Onderhandelen en besluitvormen: Discoursaspecten van verwante activiteiten |Editor(s)=E.Huls; J. Klatter-Folmer |Tag(s)=..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=T. Koole
|Title=Onderhandelen en besluitvormen: Discoursaspecten van verwante activiteiten
|Editor(s)=E.Huls; J. Klatter-Folmer
|Tag(s)=Uncategorized;
|Key=Koole1995
|Publisher=Eburon
|Year=1995
|Address=Delft
|Booktitle=Artikelen van de Tweede Sociolinguïstische Conferentie
|Pages=373 - 383
}}

Koole1997

2016-11-08T10:57:15Z

IlsevanderWal: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=T. koole |Title=The role of ethnography in the analysis of institutional discourse |Editor(s)=L. Lentz; H. Pander Maat |Tag(s)=Uncategor..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=T. koole
|Title=The role of ethnography in the analysis of institutional discourse
|Editor(s)=L. Lentz; H. Pander Maat
|Tag(s)=Uncategorized;
|Key=Koole1997
|Publisher=Rodopi
|Year=1997
|Address=Amsterdam
|Booktitle=Discourse Analysis and Evaluation: Functional Approaches
|Pages=59 - 86
}}

Koole1998a

2016-11-08T10:53:11Z

IlsevanderWal: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=T. Koole |Title=Cultural keywords in Chinese-Dutch business negotations |Editor(s)=S. Niemeier; C. Campbell; R. Dirven |Tag(s)=Uncatego..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=T. Koole
|Title=Cultural keywords in Chinese-Dutch business negotations
|Editor(s)=S. Niemeier; C. Campbell; R. Dirven
|Tag(s)=Uncategorized;
|Key=Koole1998a
|Publisher=John Benjamins Publishing
|Year=1998
|Address=Amsterdam
|Booktitle=The cultural context in business communications
|Pages=185 - 213
}}

Koole1999

2016-11-08T10:42:03Z

IlsevanderWal: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=T. Koole; H. Padmos |Title=Gesprekstraining en gespreksanalyse: Een literatuurstudie |Tag(s)=Uncategorized; |Key=Koole1999 |Year=1999 |J..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=T. Koole; H. Padmos
|Title=Gesprekstraining en gespreksanalyse: Een literatuurstudie
|Tag(s)=Uncategorized;
|Key=Koole1999
|Year=1999
|Journal=Tijdschrift voor Taalbeheersing
|Volume=21
|Number=1
|Pages=49 - 62
}}