emcawiki - User contributions [en]

Ostermann2026a

2026-04-18T12:51:00Z

BrunoBorcam:

{{BibEntry
|BibType=INBOOK
|Author(s)=Ana Cristina Ostermann; Paola Konrad; José R. Goldim;
|Title=Communicating Death in Intensive Care: The Impact of Longitudinal Family Interactions on Breaking the News
|Editor(s)=Dariusz Galasinki; Justyna Ziólkowska;
|Tag(s)=EMCA; Medical EMCA; ICU; Bad News; Death and Dying; Death; Longitudinal CA; Interactional history
|Key=Ostermann2026a
|Publisher=Bloomsbury
|Year=2026
|Language=English
|Chapter=Chapter 7
|Edition=1ed
|Booktitle=The Bloomsbury Handbook of Language and Death
|Pages=133-165
|URL=https://www.researchgate.net/publication/400868753_Communicating_Death_in_Intensive_Care_The_Impact_of_Longitudinal_Family_Interactions_on_Breaking_the_News
|Abstract=During the COVID-19 pandemic, some hospitals had to quickly transition to telephone calls for interactions with patients’ families. This shift included, among other changes, the delivery of death notifications over the phone—a type of news previously communicated exclusively in person. This chapter reports on a study that arose within that scenario. Drawing on a corpus of 528 calls recorded by the doctors themselves between 2020 and 2021 in a hospital Intensive Care Unit (ICU) in Brazil, it investigates how the communication of death to families of patients occurs over the phone. We rely on Conversation Analysis (Sacks, Schegloff, Jefferson 1974; Sacks 1992) from an interactional history perspective (Beach et al.2018; Deppermann et al. 2021; Wagner et al. 2018) to examine how action, sequential, and longitudinal analysis of naturally occurring interactions illuminate our understanding of death communication. While we find empirical support for some of the claims in the previous literature, this methodological approach provides new insights into the different shapes of death communication. This was only possible through our unprecedented access to longitudinal, real-time interactional data during patient hospitalization. Since this type of data has not yet been explored in previous research or considered in guidelines regarding death communication in medical settings, we hope that the insights from this study reach the training of healthcare professionals, especially in understanding social interaction—not through intuition or theoretical cognitive models that cannot be warranted (Deppermann, Pekarek Doehler 2021)—but instead grounded in analytical insights that only real-time, recorded interactions can offer.
}}

Ostermann2026a

2026-04-18T12:47:43Z

BrunoBorcam: Created page with "{{BibEntry |BibType=INBOOK |Author(s)=Ana Cristina Ostermann; Paola Konrad; José R. Goldim; |Title=Communicating Death in Intensive Care: The Impact of Longitudinal Family In..."

Frezza2025a

2025-08-23T20:53:21Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Minéia Frezza; Taiani Ferreira De Mattos; |Title=Análises interacionais de consultas médicas para elaboração de materiais didático..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Minéia Frezza; Taiani Ferreira De Mattos;
|Title=Análises interacionais de consultas médicas para elaboração de materiais didáticos de Português como Língua de Acolhimento
|Tag(s)=EMCA;
|Key=Frezza2025a
|Year=2025
|Language=Portuguese
|Volume=25
|Number=3
|Pages=146-167
|URL=https://ojs.uel.br/revistas/uel/index.php/entretextos/article/view/52132
|DOI=https://doi.org/10.5433/1519-5392.2025v25n3p146-167
|Abstract=nrecentyears,Brazilhasbecomeadestinationforthousandsofimmigrants,andoneofthemainchallengesfacedbytheseindividualsinrelationtointegrationintothenewcountryislearningthelanguage.However,currently,PortugueseasaHostLanguage(PHL)coursesarelimited,theteachingmaterialsavailableforstudyarescarce,andoftendonotcontemplatethetruerealityofourlanguage.Therefore,thisresearch,whichderivesfromalargerprojectcalled“BrazilianPortuguesespokeninSerraGaúchaasahostlanguageformigrants”,aimstodevelopteachingmaterialsbasedonnaturalisticinteractions.Tothisend,inthefirsthalfof2024,45medicalconsultationswererecordedintwoBasicHealthUnitslocatedinamunicipalityinSerraGaúcha.Afterrecording,theconsultationsweretranscribedaccordingtoJefferson's(1984)conventionsandanalyzedaccordingtothetheoretical-methodologicalperspectiveofConversationAnalysis(CA).Finally,itisconcludedthatCAcontributestolinguisticeducation,as,inthisstudy,itrevealedthevocabulary,theformatofturns,theinteractionalactions,andtheoverallstructureofinteractions,aspectsthatsupportedthedevelopmentofPHLteachingmaterial.Furthermore,byusingnaturalisticinteractionstodevelopteachingmaterials,thisworkcontributestotheimprovementofthePHLarea,asitallowsimmigrantstocomeintocontactwiththelanguageasitreallyis.
}}

Drew2024

2025-06-06T13:52:34Z

BrunoBorcam:

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Paul Drew; Ana Cristina Ostermann; Chase Wesley Raymond;
|Title=Conversation Analysis as a Comparative Methodology
|Editor(s)=Jeffrey D. Robinson; Rebecca Clift; Kobin H. Kendrick; Chase Wesley Raymond
|Tag(s)=EMCA; Evidence; Methodology; Morphology; Diminutive morphology; Brazilian Portuguese; Formulations
|Key=Drew2024
|Publisher=Cambridge University Press
|Year=2024
|Language=English
|Chapter=15
|Address=Cambridge
|Booktitle=The Cambridge Handbook of Methods in Conversation Analysis
|Pages=381-412
|URL=https://www.cambridge.org/core/books/abs/cambridge-handbook-of-methods-in-conversation-analysis/conversation-analysis-as-a-comparative-methodology/45829F28F321EC55975ECDD53A0EC9DE
|DOI=https://doi.org/10.1017/9781108936583.015
|Abstract=We explore the necessarily comparative nature of CA’s methodology. We focus less on cross-linguistic comparisons, comparisons between talk-in-interaction in different settings, and comparisons between speakers from diverse speech communities. Instead, we consider the micro ways in which analysts work comparatively, ways that generally go unnoticed in accounts of CA’s methodology but which underpin our approach in data sessions, to building collections of phenomena, and even our research strategies when exploring certain linguistic or interactional forms. We demonstrate what can be learned from comparisons to be found in data, for example between the different responses by different participants to the same observation or question, or between different speakers’ versions of events, or from the different forms used by speakers when referring to the ‘same’ thing but in different action environments. We highlight the significance of speakers’ production of different versions of the ‘same’ something in their self-corrections. Finally, we illustrate the utility of a research strategy in which comparisons are made between speakers’ use of a certain reference form at one point in an interaction and the form they use at other points in the same interaction. In short, we explore the methodological significance of endogenous comparisons in data.
}}

Frezza2025

2025-03-28T13:55:26Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Minéia Frezza; Matheus Bordignon; Liélen Caroline Rodrigues de Freitas |Title=“E atualmente tu não tá trabalhando?”: a estrutura..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Minéia Frezza; Matheus Bordignon; Liélen Caroline Rodrigues de Freitas
|Title=“E atualmente tu não tá trabalhando?”: a estrutura geral de entrevistas de emprego embasando materiais didáticos de Português como Língua de Acolhimento
|Tag(s)=EMCA; Job Interviews; National Employment System; Brazilian Portuguese; Portuguese; Portuguese as a Host Language; Conversation Analysis
|Key=Frezza2025
|Year=2025
|Language=English
|Journal=The ESPecialist
|Volume=46
|Number=1
|Pages=26-44
|URL=https://revistas.pucsp.br/index.php/esp/article/view/68145
|DOI=https://doi.org/10.23925/2318-7115.2025v46i1e68145
|Abstract=This article presents the results of a study that used Conversation Analysis methodology to examine the overall structure of job interviews and, consequently, develop didactic materials for Portuguese as a Host Language. The study was conducted based on eighteen audio and video recorded interviews at a National Employment System (SINE) office in southern Brazil. In this article, we present the analysis of one of these interviews, which represents the general structure of these interactions. The didactic material developed based on this study addresses interactional characteristics intrinsic to the investigated interactional context, which is highly relevant for immigrants. Those unfamiliar with the format of a job interview in Brazil will be able to obtain a detailed preview of this interactional phenomenon from this material. It is defended that immigrants receive the necessary support to establish themselves and achieve a good quality of life in the country. For this, it is essential that they have access to adequate educational materials to improve their language studies and, consequently, facilitate their social and professional integration in the country.
}}

Alvares2024

2025-03-28T13:46:32Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Margarida Rosa Álvares |Title=A sala de aula remota de língua espanhola: um olhar para o engajamento e o alinhamento sob as lentes da..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Margarida Rosa Álvares
|Title=A sala de aula remota de língua espanhola: um olhar para o engajamento e o alinhamento sob as lentes da Análise da Conversa Multimodal
|Tag(s)=EMCA; Classroom; Engagement and Participation; Engagement; Alignment; Multimodal Conversation Analysis; Video-mediated interaction; Adult classroom interaction
|Key=Álvares2024
|Year=2024
|Language=English
|Journal=Letras de Hoje
|Volume=59
|Number=1
|Pages=1-13
|URL=https://revistaseletronicas.pucrs.br/fale/article/view/44599
|DOI=https://doi.org/10.15448/1984-7726.2023.1.44599
|Abstract=This paper presents the analytical findings of an investigation conducted in the Spanish language classroom. Using Multimodal Conversation Analysis (MCA), we describe and analyze interactional events from an online additional language classroom of a public university in the Midwest of Brazil. The course focused on the improvement of communicative competence, productive and interactive skills in Spanish, with a focus on written expression, and it was aimed at undergraduate students of the Language course. Although the course prioritized writing, it is the oral interactions that interest us in this research. For our analyses, we used the recordings of the classes that took place during the end of the year 2021 and beginning of the year 2022 that were transcribed and analyzed from the theoretical-methodological approach of MCA. Our goal in this study is to investigate students’ engagement and alignment practices in the institutional interactional context. The results show that, in the interactions that took place, he way in which speaking proposals are initiated by the teacher result in changes in the students’ participation organization. Questions or orality expression proposals generate the most engagement during classes, while actions that expect voluntary participation from stu-dents or more generic requests for engagement are not very effective. We also observed that having the cameras open or not has an influence on the students’ alignment. We understand that a detailed analytical look at the classroom contributes to the context of teacher training and to the reflection on the process of additional language teaching and learning. We also understand that this study can contribute to enhance the understanding of ACM beyond theoretical-metho-dological boundaries.
}}

Ostermann2026

2024-12-24T16:29:14Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Chase Wesley Raymond; Paul Drew; |Title=Morphology in action: Diminutives in Brazilian obstetric and gynecologic..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Chase Wesley Raymond; Paul Drew;
|Title=Morphology in action: Diminutives in Brazilian obstetric and gynecological consultations
|Tag(s)=EMCA;
|Key=Ostermann2024a
|Year=2024
|Language=English
|Journal=Language in Society
|Pages=1-32
|URL=https://doi.org/10.1017/S0047404524000782
|DOI=https://doi.org/10.1017/S0047404524000782
|Abstract=While scholars have long been interested in the formation, meaning, and uses of diminutive morphology across languages, the present study illustrates a novel approach to their examination. Drawing upon a corpus of recordings of Brazilian obstetric and gynecological consultations conducted in Portuguese, our analytic points of departure are action and the sequential progression of interaction. We address these by investigating moments where diminutive forms and base forms of a lexical item are used in close proximity. This approach allows us to unpack and particularize the generic, overarching function of ‘mitigation’ in terms of the specific actions being constituted by the participants—here, offering reassurance, attenuating intrusiveness, pursuing acquiescence, and launching activity transitions. We conclude by discussing some of the implications of this analysis and suggesting some potential avenues for future comparative research. (Portuguese, Brazil, gynecology, obstetrics, healthcare, morphology, pragmatics, granularity, methodology, conversation analysis)
}}

Drew2024

2024-12-24T16:24:15Z

BrunoBorcam: Created page with "{{BibEntry |BibType=INCOLLECTION |Author(s)=Paul Drew; Ana Cristina Ostermann; Chase Wesley Raymond; |Title=Conversation analysis as a comparative methodology |Editor(s)=Jeffr..."

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Paul Drew; Ana Cristina Ostermann; Chase Wesley Raymond;
|Title=Conversation analysis as a comparative methodology
|Editor(s)=Jeffrey D. Robinson; Rebecca Clift; Kobin H. Kendrick; Chase Wesley Raymond
|Tag(s)=EMCA; Evidence; Methodology; Morphology; Diminutive morphology; Brazilian Portuguese; Formulations
|Key=Drew2024
|Publisher=Cambridge University Press
|Year=2024
|Language=English
|Booktitle=The Cambridge Handbook of Methods in Conversation Analysis
|Pages=381-412
|URL=https://www.cambridge.org/core/books/abs/cambridge-handbook-of-methods-in-conversation-analysis/conversation-analysis-as-a-comparative-methodology/45829F28F321EC55975ECDD53A0EC9DE
|DOI=https://www.cambridge.org/core/books/abs/cambridge-handbook-of-methods-in-conversation-analysis/conversation-analysis-as-a-comparative-methodology/45829F28F321EC55975ECDD53A0EC9DE
|Abstract=We explore the necessarily comparative nature of CA’s methodology. We focus less on cross-linguistic comparisons, comparisons between talk-in-interaction in different settings, and comparisons between speakers from diverse speech communities. Instead, we consider the micro ways in which analysts work comparatively, ways that generally go unnoticed in accounts of CA’s methodology but which underpin our approach in data sessions, to building collections of phenomena, and even our research strategies when exploring certain linguistic or interactional forms. We demonstrate what can be learned from comparisons to be found in data, for example between the different responses by different participants to the same observation or question, or between different speakers’ versions of events, or from the different forms used by speakers when referring to the ‘same’ thing but in different action environments. We highlight the significance of speakers’ production of different versions of the ‘same’ something in their self-corrections. Finally, we illustrate the utility of a research strategy in which comparisons are made between speakers’ use of a certain reference form at one point in an interaction and the form they use at other points in the same interaction. In short, we explore the methodological significance of endogenous comparisons in data.
}}

Harjunpää2023

2024-12-24T16:10:51Z

BrunoBorcam: Created page with "{{BibEntry |BibType=INCOLLECTION |Author(s)=Katariina Harjunpää; Ana Cristina Ostermann; |Title=Responding to polar questions in Brazilian Portuguese: É-responses and repea..."

{{BibEntry
|BibType=INCOLLECTION
|Author(s)=Katariina Harjunpää; Ana Cristina Ostermann;
|Title=Responding to polar questions in Brazilian Portuguese: É-responses and repeats
|Editor(s)=Galina B. Bolden; John Heritage; Marja-Leena Sorjonen;
|Tag(s)=EMCA;
|Key=Harjunpää2023
|Publisher=John Benjamins
|Year=2023
|Language=English
|Booktitle=Responding to Polar Questions across Languages and Contexts
|Volume=1
|Pages=76-108
|URL=https://doi.org/10.1075/slsi.35.03har
|DOI=https://doi.org/10.1075/slsi.35.03har
}}

Andrioli2023

2024-12-24T16:05:04Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Fernanda Andrioli; Ana Cristina Ostermann; Marina Kirsch Ohlweiler; |Title=Entre o tecnológico e o humanamente possível: uma análise..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Fernanda Andrioli; Ana Cristina Ostermann; Marina Kirsch Ohlweiler;
|Title=Entre o tecnológico e o humanamente possível: uma análise comparativa multimodal da referenciação nos meios remoto e copresencial de ensino e aprendizagem
|Tag(s)=EMCA; Multimodal Conversation Analysis; Referencing; Classroom; Online and In-Person Teaching; COVID-19
|Key=Andrioli2023
|Year=2023
|Language=English
|Journal=Trabalhos em Linguística Aplicada
|Volume=62
|Number=1
|Pages=16-33
|URL=https://doi.org/10.1590/010318138670879v6212023
|DOI=https://doi.org/10.1590/010318138670879v6212023
|Abstract=The COVID-19 global crisis has changed in many ways how educational activities happen, especially when the encounters migrated to video-mediated settings. In this paper, from a comparative perspective, we investigate online and in-person classes. We examine a recurring practice in pedagogical contexts: referencing objects – e.g. a task in a textbook, a document, or a non-digital object. We analyze how teachers and learners interactionally accomplish referencing. We describe the multimodal resources deployed and reflect on the affordances and challenges in each environment. Using Multimodal Conversation Analysis (SACKS, 1992; MONDADA, 2014), we conduct a fine-grained analysis of the unfolding of referencing practices in audio and video-recorded online and in-person classes. The analysis reveals that although many of the resources mobilized by teachers to refer to an object are common to both environments, they are accomplished through different means due to contingencies imposed by each environment. However, there are crucial differences that generate important repercussions. The in-person environment, for example, is characterized by being a context in which learners and their objects are visually accessible (i.e., independent from a camera that captures them), thus enabling their monitoring and, consequently, ensuring the full accomplishment of the referencing process, something which is not possible (yet) in the virtual environment. Furthermore, in online classes, when referencing an object, learners also need to deal with specific contingencies of the non-physical copresence, especially with those that demand synchrony of actions and visual access (both ways) to mobilize joint attention. Therefore, we show how these (and other) challenges imply interactional efforts by the participants to make the teaching and learning process possible.
}}

Ostermann2021d

2024-12-24T15:59:32Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; |Title=Going South and zooming into what also matters in language, gender, and sexuality |Tag(s)=EMCA; Gender an..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann;
|Title=Going South and zooming into what also matters in language, gender, and sexuality
|Tag(s)=EMCA; Gender and Sexuality
|Key=Ostermann2021d
|Year=2021
|Language=English
|Journal=Gender and Language
|Volume=15
|Number=4
|URL=https://doi.org/10.1558/genl.21528
|DOI=https://doi.org/10.1558/genl.21528
|Abstract=This essay contributes to the ‘Thirty-year retrospective on language, gender and sexuality research’ on the theme of ‘Place’ by joining other colleagues under two threads: ‘going South’ and ‘going micro’. Under ‘going South’, I speak from my trajectory and place as a Brazilian scholar to highlight the geopolitical importance of the International Gender and Language Association (IGALA) and the journal Gender and Language, not just for the intellectual and scientific development of studies on language, gender and sexuality but also for research produced in nonhegemonic centres. In defending that we ‘go micro’ – i.e. that we zoom in our methodological lenses to social interactions in everyday life – I argue for the relevance of interactional studies to the investigation of language, gender and sexuality in action. I illustrate how microanalytical methodological lenses have guided my research, some of the findings they have helped me disclose and some of the applications they have helped me foster.
}}

Frezza2021

2024-12-24T15:56:06Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Minéia Frezza; Ana Cristina Ostermann; |Title='He moved then': The management of worry-indicative information requests in moderate and..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Minéia Frezza; Ana Cristina Ostermann;
|Title='He moved then': The management of worry-indicative information requests in moderate and high-risk fetal ultrasounds
|Tag(s)=EMCA; Multimodal Conversation Analysis; Fetal ultrasound scans; Information requests; Doctor-patient interaction; Health Communication
|Key=Frezza2021
|Year=2021
|Language=English
|Journal=Calidoscópio
|Volume=19
|Number=2
|URL=https://doi.org/10.4013/cld.2021.192.02
|DOI=https://doi.org/10.4013/cld.2021.192.02
|Abstract=This study analyzes video-recorded fetal ultrasound scans held in a moderate and high-risk pregnancy ward at a Brazilian public hospital. Informed by Multimodal Conversation Analysis (Mondada, 2018), it investigates the ethnomethods participants employ to manage worry-indicative concerns whose presentation is initiated by pregnant women during a medical exam that does not typically comprise a specific phase for that (Nishizaka, 2010, 2011b, 2014). The analysis shows that pregnant women orient to three environments to request worry-indicative information: (i) topic, (ii) image, and (iii) phase transition, tailoring the design of their requests to each particular environment. Our findings reveal that, despite previous studies claiming otherwise, pregnant women are highly agentive in finding optimal opportunities to raise their concerns and to mobilize health professionals to respond to them. The physicians performing the scans respond to those requests while dealing with the contingencies inherent to the context of fetal ultrasounds which have implications for the provision of information. The analysis reveals the interplay between the pregnant women’s ethnomethods of raising concerns where ‘normality’ is constantly at stake and the health professionals’ ethnomethods in attending to those demands while orchestrating the distinct semiotic resources involved in the multiactivity setting of ultrasound scans.
}}

Ostermann2021c

2024-12-24T15:50:17Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Pedro de Moraes Garcez; |Title=Conversation Analysis in Brazil and talk-in-interaction in Portuguese |Tag(s)=EMC..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Pedro de Moraes Garcez;
|Title=Conversation Analysis in Brazil and talk-in-interaction in Portuguese
|Tag(s)=EMCA; Brazilian Portuguese; Brazil; Portuguese; Conversation Analysis
|Key=Ostermann2021c
|Year=2021
|Language=English
|Journal=Calidoscópio
|Volume=19
|Number=2
|Pages=143-151
|URL=https://doi.org/10.4013/cld.2021.192.00
|DOI=https://doi.org/10.4013/cld.2021.192.00
}}

Ostermann2020

2024-12-24T15:45:37Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Minéia Frezza; Roberto Perobelli; |Title=Literacy without borders: The fine-grained minutiae of social interact..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Minéia Frezza; Roberto Perobelli;
|Title=Literacy without borders: The fine-grained minutiae of social interaction that do matter (also in promoting health literacy)
|Tag(s)=EMCA; Medical EMCA; Health literacy; multiliteracies; Social Interaction
|Key=Ostermann2020
|Year=2020
|Language=English
|Journal=Trabalhos em Linguística Aplicada
|Volume=59
|Number=1
|URL=https://doi.org/10.1590/010318135866215912020
|DOI=https://doi.org/10.1590/010318135866215912020
|Abstract=This paper explores the fine-grained interactional minutiae involved in promoting health literacy in medical interactions. More specifically, it explores the multimodal interactional resources (verbal and nonverbal) that health professionals and lay participants mobilize in order to make sense of fetal ultrasound images. We adopt the ethnomethodological perspective of Multimodal Conversation Analysis (SACKS; SCHEGLOFF; JEFFERSON, 1974; GOODWIN, 1981; 2010; MONDADA, 2018) to investigate 10 audio and video interactions that were recorded during fetal ultrasound exams that took place at a moderate and high-risk pregnancy ward in a public hospital in Brazil. Our aim is to ‘make visible’ the multimodal ethnomethods that interactants employ in order to render ultrasound images intelligible ‘texts’. Among the various semiotic resources mobilized to achieve intersubjectivity in this complex setting, special focus is given to the healthcare professionals’ use of similes, and the fundamental importance of the temporality in which verbal and nonverbal resources are mobilized in the process of making images intelligible. In that sense, we hope to bring to this special thematic issue the methodological advantages that a Multimodal Conversation Analytic perspective can afford to the discussion about multiliteracies and, in practical terms, to the advancement of health literacy. In medical contexts, health literacy can (and perhaps should!) be a concern ‘at all points.’ There might be no ‘borders’ to what constitutes a health literacy source or resource. Our claims, thus, are the following: (i) ultrasound images do constitute materials to be ‘read’ and understood - also by lay participants; (ii) healthcare professionals can (and perhaps should) promote health literacy among patients by employing efforts to make images ‘readable’; and, finally, (iii) social interaction is one of the constitutive loci for the promotion of multiliteracy events.
}}

Konrad2020

2024-12-24T15:42:48Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Paola Konrad; Ana Cristina Ostermann; |Title='Tu sabe? Te lembra?': O resguardo de informações em interrogatórios por meio da (com)po..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Paola Konrad; Ana Cristina Ostermann;
|Title='Tu sabe? Te lembra?': O resguardo de informações em interrogatórios por meio da (com)posição de perguntas e respostas
|Tag(s)=EMCA; Police Interrogation; Questions and Answers; Question; Answer; Multimodal Conversation Analysis
|Key=Konrad2020
|Year=2020
|Language=English
|Journal=Linguagem em (Dis)curso
|Volume=20
|Number=1
|Pages=73-95
|URL=https://doi.org/10.1590/1982-4017-200105-1119
|DOI=https://doi.org/10.1590/1982-4017-200105-1119
|Abstract=This paper analyzes questions and answers - a type of sequence that is constitutive of police interrogations. By means of Multimodal Conversation Analysis, it investigates how the safeguarding of information concerning crimes unfolds in police interrogations. A fine-grained sequential and multimodal analysis of the audio and/or video recorded interrogations reveals that the safeguarding of information is accomplished not only by the interrogated suspects in their responsive actions, but also ensued by the police officers by means of their question design. Interrogated suspects safeguard facts about crimes by resisting in providing the information requested in responsive turns that do not answer but that instead claim lack of knowledge, remembrance or awareness. Police officers, on the other hand, afford and initiate suspects’ information safeguarding by designing questions with verbs as to know and to remember. Such question design vouchsafes suspects to negate knowledge and remembrance of the requested information while aligning with the preference of the question format and presenting no resistance.
}}

Ostermann2019

2024-12-24T15:38:08Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Roberto Perobelli |Title=Novos Estudos do Letramento e Análise da Conversa: O ajuste ao interlocutor em prátic..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Roberto Perobelli
|Title=Novos Estudos do Letramento e Análise da Conversa: O ajuste ao interlocutor em práticas de Letramento em Saúde
|Tag(s)=EMCA; Medical EMCA; Health literacy; New Literacy Studies; Conversation Analysis; Recipient Design
|Key=Ostermann2019
|Year=2019
|Language=English
|Journal=Revista da Anpoll
|Volume=1
|Number=49
|Pages=142-157
|URL=https://doi.org/10.18309/anp.v1i49.1308
|DOI=https://doi.org/10.18309/anp.v1i49.1308
|Abstract=This article proposesan associationbetween the principleof recipient design–a principle of humaninteractionand of fundamental importance to Conversation Analysis(CA), and some of the ideas that guide the NewLiteracy Studies(NLS). The interactional principleof recipient designbecomes salient and relevantto NLS as it focusesprecisely on the resourcesthatinteractants rely on in order to producetalk that is both context-sensitive and particularized to each interlocutor. Our analysis, that centers around medical consultations, demonstrateshow physicians make useof a rangeof semiotic resourcesto adjust their talk to differentinterlocutors. The analysis shows that theydo so by orienting to what their interlocutor displays in each new turn at talk not only concerning his/her understanding of what came before, but also on his/her level of health literacy which, in its turn, relates to his/her social, educational, cultural, and linguistic background. In addition to claiming that the principleof recipient designcan (and perhaps should) be associatedwith and incorporated by the NewLiteracy Studies, we also sustain the relevance of further researchthat looks into that association and the possible practical advancements it can generate towards the promotion of more equitable citizens’ socialparticipation.
}}

Cruz2019

2024-12-24T15:32:02Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Fernanda Miranda da Cruz; Ana Cristina Ostermann; Daniela Negraes Pinheiro Andrade; Minéia Frezza; |Title=O trabalho técnico, metodol..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Fernanda Miranda da Cruz; Ana Cristina Ostermann; Daniela Negraes Pinheiro Andrade; Minéia Frezza;
|Title=O trabalho técnico, metodológico e analítico com dados interacionais audiovisuais: a disponibilidade de recursos multimodais nas interações
|Tag(s)=EMCA; Video Analysis; Multimodality; Availability; Availability Principle; Multimodal transcription
|Key=Cruz2019
|Year=2019
|Language=English
|Journal=DELTA: Documentação de Estudos em Lingüística Teórica e Aplicada
|Volume=35
|Number=4
|URL=https://doi.org/10.1590/1678-460X2019350404
|DOI=https://doi.org/10.1590/1678-460X2019350404
|Abstract=Based on a collection of audiovisual data from diverse situations involving complex interactional and material ecology, this paper discusses the technical, methodological, theoretical, and epistemological questions that emerge when working with video for the purposes of linguistic-interactional and multimodal analyses, among which: forms of documentation; software use; audiovisual data transcription and representation practices; distinction between description and transcription of body movements. Fundamented in knowledge produced in the field of video analysis, the paper presents the results of the decision-making on research procedures that has enabled us to attain matters of transcription, representation, and publicization of multimodal resources demonstrated to be relevant for the participants of the interactions analyzed.
}}

Andrioli2019

2024-12-24T15:27:12Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Fernanda Andrioli; Ana Cristina Ostermann; |Title=Entendendo o 'entendimento' em aulas de língua inglesa_ Uma perspectiva interacional..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Fernanda Andrioli; Ana Cristina Ostermann;
|Title=Entendendo o 'entendimento' em aulas de língua inglesa_ Uma perspectiva interacional multimodal
|Tag(s)=EMCA; understanding; Conversation Analysis; Additional Language Learning; Multimodal Conversation Analysis; Claims of Understanding; Demonstrations of Understanding
|Key=Andrioli2019
|Year=2019
|Language=English
|Journal=Acta Scientiarum
|Volume=41
|Number=2
|URL=https://doi.org/10.4025/actascilangcult.v41i2.46454
|DOI=https://doi.org/10.4025/actascilangcult.v41i2.46454
|Abstract=‘Understanding’ is crucial to any social interaction, but in teaching and learning contexts it gains even more explicit attention. In teaching English as an additional language (TEAL) environments, ‘understanding’ may become a costlier task, since an additional language normally presents further challenges to the participants. This paper focuses on occasions of deliberate search for the construction of understanding and/or for understanding checks. Based on fifteen audio and video recorded classes of TEAL and supported by a multimodal perspective (Streeck et al., 2011) of conversation analysis (Sacks et al., 1974), this study shows how learners make their understandings explicit and, consequently, socially observable by producing claimsand demonstrationsof understanding. The multimodal interactional analysis (carried out from an emic and sequential perspective) reveals how each of these phenomena, commonly found in educational settings –i.e., claims of understanding vs. demonstrations of understanding –take distinct shapes and generate distinct interactional outcomes. The paper also discusses the pedagogical implications of each phenomenon to the process of teaching and learning additional languages.
}}

Ostermann2018

2024-12-24T15:22:45Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Daniela Negraes Pinheiro Andrade; Minéia Frezza; |Title=How prosody constitutes the actions of formulations in..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Daniela Negraes Pinheiro Andrade; Minéia Frezza;
|Title=How prosody constitutes the actions of formulations in courtrooms
|Tag(s)=EMCA; Conversation Analysis; Interactional Linguistics; Prosody; Formulations
|Key=Ostermann2018
|Year=2018
|Language=English
|Journal=Working Papers em Linguística
|Volume=19
|Number=2
|Pages=101-112
|URL=https://doi.org/10.5007/1984-8420.2018v19n2p101
|DOI=https://doi.org/10.5007/1984-8420.2018v19n2p101
|Abstract=Based on the theoretical and methodological perspectives of Conversation Analysis and Interactional Linguistics, this study investigates how the prosodic feature pitch contributes to the formation and ascription of actions in court hearings, in particu-lar, in practices of formulation. The analysis reveals that variations of pitch in the practice of formulating are intrinsically related to the different locally and situated actions per-formed: checking understandings and challenging the interlocutor.
}}

Souza2017

2024-12-24T15:19:13Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Joseane de Souza; Ana Cristina Ostermann; |Title=Tudo bem, tudo em paz e uma tremenda sorte-: Avaliações positivas no gerenciamento da..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Joseane de Souza; Ana Cristina Ostermann;
|Title=Tudo bem, tudo em paz e uma tremenda sorte-: Avaliações positivas no gerenciamento da incerteza na comunicação entre oncologistas e pacientes com câncer de mama
|Tag(s)=EMCA; Medical EMCA; Breast cancer; Conversation Analysis; Doctor-patent interaction; Doctor-patient communication; management of uncertainty; Clinical uncertainty; Uncertainty
|Key=Souza2017
|Year=2017
|Language=English
|Journal=Revista de Estudos da Linguagem
|Volume=25
|Number=2
|Pages=609-640
|URL=https://doi.org/10.17851/2237-2083.25.2.609-640
|DOI=https://doi.org/10.17851/2237-2083.25.2.609-640
|Abstract=This article investigates interactions between oncologists and women patients of breast cancer in follow up appointments along their treatment or post treatment follow up appointments. In particular, we analyze how patients and physicians interactionally deal with the impossibility of certainty within this context. We also discuss on the implications of such interactional management for the medical practice. The theoretical and methodological perspective is that of Conversation Analysis or Talk in Interaction (SACKS, 1992). The interactions analyzed (24 audiorecorded consultations) were collected at a hospital in Southern Brazil, transcribed by using the conversation analytical conventions (JEFFERSON, 1984), and then analyzed. The analysis reveals the means by which the actions of evaluating and requesting for evaluation undertaken by oncologists and patients operate so as to deal with the impossibility of certainty in these consultations. In the management of uncertainty in the oncological consultations, the analysis also shows which and how positive evaluations produced by the physicians might have interactionally-demonstrated tranquilizing or alleviating consequences to the patients.
}}

Andrade2017

2024-12-24T15:14:59Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Daniela Negraes Pinheiro Andrade; Ana Cristina Ostermann; |Title=Formulações (de lugar): esforço para alcançar a intersubjetividade..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Daniela Negraes Pinheiro Andrade; Ana Cristina Ostermann;
|Title=Formulações (de lugar): esforço para alcançar a intersubjetividade em audiências de processos penais
|Tag(s)=EMCA; Formulations; Place Formulation; Trial interaction; Talk-in-Interaction; Institutional Interactions
|Key=Andrade2017
|Year=2017
|Language=English
|Journal=Fórum Linguístico
|Volume=14
|Number=1
|Pages=1682-1698
|Abstract=Supported by the theoretical and methodological approach of Conversation Analysis (SACKS, 1992), this paper investigates transcribed audio-recorded interactions between a judge and her interlocutors during cross-examination. In particular, it analyses sequences in which, via place descriptions (or place formulations) (SCHEGLOFF, 1972), participants negotiate intersubjectivity concerning geographical spaces (all related to where the alleged crimes took place), and about which the judge produces formulations (gist and upshot) (HERITAGE; WATSON, 1979). Formulations of understanding about the place descriptions show to be crucial within this context for the judge to make decisions about how to proceed in relation to the legal process in course. The analysis reveals that, by means of the practice of formulation, the judge implements different actions: (a) to raise doubts about the interlocutor’s qualification as a witness on behalf of the defendant; (b) to mediate understanding between other participants in the interaction; and (c) to verify the veracity of the facts presented by the interlocutor.
}}

Ostermann 2017b

2024-12-24T15:10:14Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Minéia Frezza; |Title='Veio o resultado do exame': a comunicação de notícias diagnósticas (e como investiga..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Minéia Frezza;
|Title='Veio o resultado do exame': a comunicação de notícias diagnósticas (e como investigações linguístico-interacionais podem informar as práticas profissionais)
|Tag(s)=EMCA; Medical EMCA; Genetic Counceling; Genetic Counseling; News Delivery; Health Communication; Agency
|Key=Ostermann 2017b
|Year=2017
|Language=English
|Journal=Linguagem em (Dis)curso
|Volume=17
|Number=1
|Pages=25-50
|URL=https://doi.org/10.1590/1982-4017-170102-0516
|DOI=https://doi.org/10.1590/1982-4017-170102-0516
|Abstract=Based on the principles offered by ethnomethodological Conversation Analysis, this article describes the delivery of diagnostic news in 54 audio-recorded genetic counseling consultations that happened in a public hospital ward in Brazil (Sistema Único de Saúde, SUS) specialized in moderate and high risk pregnancies. All recorded consultations were fully transcribed, but for the purposes of this study only the 18 interactions that contained diagnostic news delivery sequences were analyzed, regarding to the actions that make up such sequences. The data analysis shows that the news delivery sequence (NDS) bears characteristics of some type of pedagogical sequence that benefits the joint meaning making of the diagnosis and the coconstruction of the news itself, a task that is shared between doctor and patient. In the delivery of bad news, in particular, the processes of agentivity of the test and of disease depersonalization are identified. The study describes different linguistic-interactional practices used to deal with participants' distress and that might be used to subsidize health professionals' trainings to whom diagnosis delivery constitutes an everyday event.
}}

Ostermann2017a

2024-12-24T15:03:49Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Minéia Frezza; Rafael Machado Rosa; Paulo Ricardo Gazzola Zen |Title=Perspectivas otimistas na comunicação de..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Minéia Frezza; Rafael Machado Rosa; Paulo Ricardo Gazzola Zen
|Title=Perspectivas otimistas na comunicação de notícias difíceis sobre a formação fetal
|Tag(s)=EMCA; Medical EMCA; Health Communication; Prenatal Diagnosis; Physician-patient interaction; Physician-patient relations; Medical Education; Genetic Counceling; Genetic Counseling
|Key=Ostermann2017a
|Year=2017
|Language=English
|Journal=Cadernos de Saúde Pública
|Volume=33
|Number=8
|URL=https://doi.org/10.1590/0102-311X00037716
|DOI=https://doi.org/10.1590/0102-311X00037716
|Abstract=Communicating diagnostic news in health contexts is a potentially difficult event for all parties involved. However, despite this task’s presence in the physician-patient context, it is rarely addressed during clinical training. The current study thus aimed to describe and evaluate how difficult news can be toned down during genetic counseling sessions involving cases of fetal syndromes and/or malformations. The study analyzed 33 naturalistic interactions (i.e. real situations), taped and transcribed, according to the theoretical and methodological perspective of Conversation Analysis, with an ethnomethodological basis. These interactions consisted of sessions in clinical genetics with pregnant women seen at the fetal medicine service of a reference hospital for maternal and child health in the Brazilian Unified National Health System (SUS). The analysis showed that communicating difficult news can be accompanied by optimistic perspectives that are scaled-up according to each situation’s severity. In the absence of a positive diagnosis, the appointments can conclude with positive aspects such as recommendations for palliative care, so that the patient always leaves the appointment with some kind of recommendation. This study proposes to innovate and expand the scope of studies on communicating difficult news in the physician-patient relationship in Brazil, precisely by developing an analysis of real interactions in genetic counseling and thus providing interactional backing for training health professionals that deal with this challenge in their routine work.
}}

Frezza2017

2024-12-24T14:57:44Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Minéia Frezza; Ana Cristina Ostermann; Joseane de Souza; |Title=‘A minha colega’: terceirização e generalização de referentes e..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Minéia Frezza; Ana Cristina Ostermann; Joseane de Souza;
|Title=‘A minha colega’: terceirização e generalização de referentes em relatos de atividades sexuais de risco
|Tag(s)=EMCA; Referential practice; Referential practices; Conversation Analysis; Talk-in-Interaction; Moral Order; Morality
|Key=Frezza2017
|Year=2017
|Language=English
|Journal=Acta Scientiarum
|Volume=39
|Number=2
|Pages=129-142
|URL=https://doi.org/10.4025/actascilangcult.v39i2.29564
|DOI=https://doi.org/10.4025/actascilangcult.v39i2.29564
|Abstract=In this article, by means of the Conversation Analytical perspective (Sacks, Schegloff, & Jefferson, 1974), we analyze phone calls initiated by female callers to a toll free, government-run health helpline that offers information about transmission, symptoms and prevention of diseases, and referrals to health centers. The paper aims at analyzing how the participants (callers and call takers) refer to the beneficiary of the requested information. Some callers, despite being informed that all calls are anonymous, avoid revealing that they themselves are the beneficiary of the information, and thus attribute to third parties the need for the information, a phenomenon we call here ‘third party referencing’. Other callers refer to the beneficiary of the information as ‘women’, ‘people’, ‘someone’ etc., a phenomenon we call here as ‘generalization’. When making use of third party referencing or of generalizations to talk about the beneficiary of the information, callers exempt themselves of the responsibility for something that might be seen as ‘morally questionable’ (Bergmann, 1992), e.g., having unprotected sexual intercourse. An analysis of how such negotiation unfolds becomes particularly relevant for the context investigated here, as the existence of an actual beneficiary for the information reveals itself as decisive for referrals to health centers to happen.
}}

Souza2016

2024-12-20T17:46:23Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Joseane de Souza; Ana Cristina Ostermann; |Title=Por que se explicar? A normalidade construída por meio da linguagemno consultório onc..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Joseane de Souza; Ana Cristina Ostermann;
|Title=Por que se explicar? A normalidade construída por meio da linguagemno consultório oncológico
|Tag(s)=EMCA; Oncology; Medical EMCA; Normality; Morality; Illness narratives
|Key=Souza2016
|Year=2016
|Language=English
|Journal=Gragoatá
|Volume=21
|Number=40
|Pages=399-422
|URL=https://doi.org/10.22409/gragoata.v21i40.33390
|DOI=https://doi.org/10.22409/gragoata.v21i40.33390
|Abstract=This article analyzes the activity of accountability, or accounts, which, in turn, circumscribes actions (ways of acting through speech-in-interaction) performed by a breast cancer patient during a follow-up appointment with her oncologist. The data analyzed here are part of a corpus of 20 audio-recorded consultations between oncologists and breast cancer patients in a private hospital in the southern region of Brazil between 2012 and 2014. The interactions were transcribed and analyzed based on the theoretical-methodological approaches of Conversation Analysis and Belonging Categories (SACKS, 1992). The central line of argument of the article consists of demonstrating how the accountability produced by the patient transforms (in the sense of renewing) the interactional context, by requesting an affiliation from the doctor and, thus, constructing the normality of the situation experienced by the patient. The sequential analysis highlights the social actions and interactional consequences that an unsolicited narrative can generate not only for the sequential context, but also for the reestablishment and reconstitution of normality and moral order, more broadly.
}}

Sell2015

2024-12-20T17:39:25Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Mariléia Sell; Ana Cristina Ostermann; |Title=A construção da significação da experiência do abuso sexual infantil através da nar..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Mariléia Sell; Ana Cristina Ostermann;
|Title=A construção da significação da experiência do abuso sexual infantil através da narrativa: uma perspectiva interacional
|Tag(s)=EMCA; Institutional agenda; Child sexual abuse; Narratives
|Key=Sell2015
|Year=2015
|Language=English
|Journal=DELTA: Documentação de Estudos em Lingüística Teórica e Aplicada
|Volume=31
|Pages=307-332
|URL=https://www.scielo.br/j/delta/a/H59YMrC3Qj5pdJ9DJCsqsRv/?lang=pt
|DOI=https://doi.org/10.1590/0102-445088814836814166
|Abstract=This research study, that derives from an applied linguistics perspective and is grounded on conversational analytical (Sacks, 1992; Sacks; Schegloff; Jefferson, 1974) and ethnomethodological methods (Garfinkel, 1967), qualitatively analyzes interactions between a tutelary child protection counselor ("conselheiro tutelar") and two children victims of sexual abuse. By undertaking the demand of trying to understand sexual abuse in a more interdisciplinary way, research studies of the situated use of talk-in-interaction and of the narrative practices of children victims of sexual abuse might contribute to avoid the phenomenon of institutional revictimization (Cézar, 2007). During the demand of reconstructing the event of abuse, it is possible to identify that the counselor orients himself to a goal of producing a convincing report to the judiciary system (i.e. "Promotoria da Infância e da Juventude"; Public Ministry), leading the activity in such a way so as to produce evidences that he judges as necessary. The narrative is, then, shaped according to the actions being performed in the interaction (i.e. to guarantee a restraining order and punishment to the abuser). In particular, the data analysis shows that the counselor gets highly involved with the task of signifying the victim's experience with them, actualizing diverse interactional practices, among which, the use of polar questions and the offer of specific lexical itens, in order to describe the child's feelings. The counselor's engagement in the task of signifying the experience ends up assuming a prescriptive value of meaning attribution to the experience of abuse and of identity performance of the victim (Ehrlich, 2002; Trinch, 2013). Upon undertaking the activity of signifying the victims' experiences, the counselor actualizes in talk-ininteraction the moral values that permeate the judicial discourse, which are also elements of socialization of the child on how to feel and talk about the violence they have suffered. Studies such as the one proposed here - i.e. that investigate the interface of language use and sexual violence - might contribute to equalizing the dilemma generated by the need of producing narratives reportabled and valued by the judicial system without depriving the victim's right of agency in signifying their own experience. Furthermore, they might work as input for the professionals who act as interlocutors to narratives of children victims of sexual abuse.
}}

Souza2015

2024-12-20T17:35:49Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Joseane de Souza; Ana Cristina Ostermann; Maria de Lourdes Borges |Title=Controlando o incontrolável: A APLICAÇÃO DAS REGRAS DE ATEND..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Joseane de Souza; Ana Cristina Ostermann; Maria de Lourdes Borges
|Title=Controlando o incontrolável: A APLICAÇÃO DAS REGRAS DE ATENDIMENTO NA CONSTRUÇÃO DA COMPREENSÃO MÚTUA ENTRE CLIENTES E ATENDENTES EM UM CALL CENTER
|Tag(s)=EMCA; Helpline interaction; Service Telephone Calls; Guidelines; Humanization of assistance
|Key=Souza2015
|Year=2015
|Language=English
|Journal=Linguagem em (Dis)curso
|Volume=15
|Number=1
|Pages=13-32
|URL=https://www.scielo.br/j/ld/a/hjNf6gqrLWQsTtZXLYrFqYJ/?lang=pt
|DOI=https://doi.org/10.1590/1982-4017-150101-0214
|Abstract=This article aims to analyze mutual understanding as an aspect of dyadic behaviors in a service encounter, since it is a little-explored discursive element as the literature on Marketing and People Management shows (MA; DUBÉ, 2011). Specifically, we investigate how mutual understanding may or may not be constructed between callers and call-takers of a helpline in accordance to the guidelines (textual element) made by People Management that call-takers must follow in the process. We use the Conversation Analysis approach (SACKS; SCHEGLOFF; JEFFERSON, 1974) to analyze naturally-occurring interactions in a micro ethnographic way. The data comprise 126 audio-recorded interactions from Disque Saúde call center in Brasilia. The results reveal that simply following the guidelines does not guarantee the construction of mutual understanding and, on the contrary, leaves room for distinct social actions, like abandoning mutual comprehension when call-takers face interactional demands that cannot be predicted by a script.
}}

Ostermann2014

2024-12-20T17:29:46Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Tatiane Rosa Carvalho; Minéia Frezza; |Title=Quem decide (ou não) pela camisinha? A abordagem da prevenção d..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Tatiane Rosa Carvalho; Minéia Frezza;
|Title=Quem decide (ou não) pela camisinha? A abordagem da prevenção de doenças sexualmente transmissíveis em ligações para um call center governamental sobre saúde.
|Tag(s)=EMCA; Gender; Medical EMCA; Sexually Transmitted Diseases; Category Membership; Membership Categorization
|Key=Ostermann2014
|Year=2014
|Language=English
|Journal=Polifonia
|Volume=21
|Number=29
|Pages=177-197
|URL=https://periodicoscientificos.ufmt.br/ojs/index.php/polifonia/article/view/1361
|Abstract=In this paper we analyze, by means of the theoretical and methodological
framework of membership categorization analysis (MCA), reports about the use of male
condoms in heterosexual relations in calls to a government helpline on health issues. The
data analysis reveals that males decide not to use the condoms and the women consent to
this decision. In the calls in which the callers report being married, the use of condoms is not
even topicalized as an issue. We conclude that there is a persistent lack of female agentivity
in the negotiation of the use of male condoms.
}}

DelCorona2013

2024-12-20T17:22:51Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Marcia Del Corona; Ana Cristina Ostermann; |Title=“Eu não aguento mais!”: a produção de accounts narrativos nas ligações para o..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Marcia Del Corona; Ana Cristina Ostermann;
|Title=“Eu não aguento mais!”: a produção de accounts narrativos nas ligações para o serviço de emergência da Brigada Militar (190)
|Tag(s)=EMCA; Category Membership; Membership Categorization; Account; Narrative Accounts; Emergency Calls; Institutional Interaction
|Key=DelCorona2013
|Year=2013
|Language=English
|Journal=Calidoscópio
|Volume=11
|Pages=178-191
|URL=https://revistas.unisinos.br/index.php/calidoscopio/article/view/cld.2013.112.07
|DOI=https://doi.org/10.4013/cld.2013.112.07
|Abstract=By means of the analysis of two hundred telephone emergency calls between callers and call takers at a police service (190), this study, taking a qualitative perspective of talk-in-interaction in institutional contexts (Drew; Heritage, 1992) and of Membership Categorization Analysis (MCA) (Sacks, 1992; Sell; Ostermann, 2009), investigates the participants’ co-construction of narrative accounts while negotiating the service to be provided. Following De Fina (2009), we assume that narratives are not coherent and ordered packages, carefully organized in terms of timing and chronology. On the contrary, we take the stance that each narrative is locally and sequentially co-constructed during the interaction. From this perspective, interlocutors do not merely orient to the narrative as a discursive unit, but also to what is being done by means of such narrative (Schegloff, 1997). Our data imparts callers’ sequential orientation to the production of certain membership categories when describing their own actions and their violators’. Such categorization process reveals both (1) an antagonistic relationship between callers and violators and (2) shared knowledge of the mor-ally loaded events (Bergmann, 1998). These two factors guarantee the dispatch of a police car.
}}

DelCorona2012

2024-12-20T17:18:04Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Marcia Del Corona; Ana Cristina Ostermann; |Title=Formulação de lugar, intersubjetividade e categorias de pertença em chamadas de eme..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Marcia Del Corona; Ana Cristina Ostermann;
|Title=Formulação de lugar, intersubjetividade e categorias de pertença em chamadas de emergência para o 190
|Tag(s)=EMCA; Place Formulation; Category Membership; Membership Categorization; Emergency Calls; Intersubjectivity
|Key=DelCorona2012
|Year=2012
|Language=English
|Journal=Veredas – Revista de Estudos Lingu\'isticos
|Volume=16
|Number=1
|Pages=112-129
|URL=https://periodicos.ufjf.br/index.php/veredas/article/view/25043
|Abstract=This study aims at understanding how callers and call takers from a Brazilian police emergency service helpline (190) negotiate the formulation of place where help must be dispatched to, and discussing how these interactions can inform us about intersubjectivity (GARFINKEL, 1967; HERITAGE, 1984) and membership categorization (SACKS, 1992; SELL;OSTERMANN, 2009). Two hundred phone calls collected in 2008 were transcribed according to Jefferson (1984) and analyzed from a talk-in-interaction perspective (DURANTI, 1997). The results show that the constraints imposed by the electronic form filled out by the call taker in order to process the case have a direct impact on the interaction and that the participants orient to the membership categories they attribute to themselves and to each other when formulating places.
}}

Ostermann2003b

2024-12-20T17:06:46Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; |Title=Localizing Power and Solidarity: Pronoun Alternation at an All-Female Police Station and a Feminist Crisi..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann;
|Title=Localizing Power and Solidarity: Pronoun Alternation at an All-Female Police Station and a Feminist Crisis Intervention Center in Brazil
|Tag(s)=EMCA; Pronoun; Domestic violence; Code-Switching; Interactional sociolinguistics; Institutional Interaction
|Key=Ostermann2003b
|Year=2003
|Language=English
|Journal=Language in Society
|Volume=32
|Number=3
|Pages=351-381
|URL=https://doi.org/10.1017/S0047404503323036
|DOI=https://doi.org/10.1017/S0047404503323036
|Abstract=This article brings the study of language to the social phenomenon of gender-related violence as it is currently being dealt with in institutional settings. It investigates the social significance of 2nd person pronoun variation and alternation in 26 professional-victim interactions in two parallel institutions created to address violence against women in Brazil: a police station with an all-female staff, and a feminist crisis intervention center. A quantitative analysis of patterns of use is complemented by a qualitative analysis of the interactional strategies of 2nd person pronoun alternation in the two settings. Pronoun switching is innovatively analyzed under the theory of code alternation developed by Auer 1995. The qualitative analysis demonstrates how pronoun alternation functions as a contextualization cue in face-to-face interactions. In particular, it shows the different ways in which pronoun alternation is used to contextualize phenomena such as preference organization and changes in frames and footings, and locally to exercise power and/or solidarity.
}}

Ostermann2003a

2024-12-20T17:02:32Z

BrunoBorcam:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann;
|Title=Communities of practice at work: gender, facework and the power of habitus at an all-female police station and a feminist crisis intervention center in Brazil
|Tag(s)=EMCA; Facework; Politeness; Institutional Interaction; Interactional sociolinguistics; Language and gender
|Key=Ostermann2003a
|Year=2003
|Language=English
|Journal=Discourse & Society
|Volume=14
|Number=4
|Pages=473-505
|URL=https://www.jstor.org/stable/42888584
|DOI=https://doi.org/10.1177/0957926503014004
|Abstract=This article investigates discursive practices and their relations to gender, facework and workplace in two all-female institutions that address violence against women in Brazil. By investigating 26 audio-taped interactions with victims of domestic violence at an all-female police station and a feminist activist crisis intervention center, this study contributes to the understanding of intragender differences. The findings suggest that gender does not predict interactional patterns; instead these interactional patterns are best understood as reflecting the gendered communities of practice from which the professionals are drawn. Police officers attend less to the victims' needs by providing minimal feedback when the victims report their problems. They are four times more likely than feminists to provide non-responses to the victims' turns, as well as four times more likely to change topics in their responses to the victims' turns. The linguistic and ethnographic findings suggest that the more cooperative strategies used by the feminists are not as 'Valuable' for police officers in the symbolic market of their habitus. In the police system, a more affiliative way of relating to the female clientele seems to work against the female police officers and their aims, by reifying the essentialist ideology that affiliative interactions are 'natural' to women, or that is all females can offer in the police system.
}}

Ostermann2003a

2024-12-20T17:00:29Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; |Title=Communities of practice at work: gender, facework and the power of habitus at an all-female police statio..."

Ostermann2024

2024-12-19T20:38:50Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; Minéia Frezza; |Title=“Unfortunately, we couldn’t reach a definitive diagnosis”: the interactional manage..."

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann; Minéia Frezza;
|Title=“Unfortunately, we couldn’t reach a definitive diagnosis”: the interactional management of uncertainty in genetic counseling
|Tag(s)=EMCA; Medical EMCA; Clinical uncertainty; Uncertainty; Doctor-patient interaction; Genetic Counseling
|Key=Ostermann2024
|Year=2024
|Language=English
|Journal=Revista Eletrônica de Comunicação, Informação & Inovação em Saúde
|Volume=18
|Number=3
|Pages=471-487
|URL=https://doi.org/10.29397/reciis.v18i3.4315
|DOI=https://doi.org/10.29397/reciis.v18i3.4315
|Abstract=This paper examines how participants in genetic counseling sessions interactionally manage situations where the results of tests to investigate the causes of identified fetal malformations are inconclusive or missing. The dataset consists of 54 audio-recorded interactions at a unit specialized in moderate- and high-risk pregnancies at a Brazilian public hospital. Conversation analysis was used to examine the data, revealing that the participants deployed interactional actions that exhibited highly negative valence toward diagnostic inconclusiveness, demonstrating that when there is a motivation for a medical examination, insofar as its results will serve as a basis for subsequent decision-making (in this case about future pregnancies), there is a preference for bad diagnostic news over absent or inconclusive diagnostic news. These findings are consistent with prior interactional studies.
}}

Ostermann2021b

2024-12-19T20:27:57Z

BrunoBorcam:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann;
|Title=Women's (limited) agency over their sexual bodies: Contesting contraceptive recommendations in Brazil
|Tag(s)=EMCA; Medical EMCA; Patient Resistance; Patient Acceptance; Sexual and Reproductive Rights; Contraception; Women's Health; Doctor-patient interaction; Brazil
|Key=Ostermann2021b
|Year=2021
|Language=English
|Journal=Social Science & Medicine
|Volume=290
|URL=https://doi.org/10.1016/j.socscimed.2021.114276
|DOI=https://doi.org/10.1016/j.socscimed.2021.114276
|Abstract=Unintended pregnancies constitute a serious public health concern in Brazil, representing up to 55% of all pregnancies, and are prevalent among women with low income and low educational backgrounds. Lack of assistance to women in their decision-making has hindered the adoption of more effective contraceptive models. Although clinical consultations constitute an important locus to assist women in decision-making and to facilitate access to subsidized methods, our current knowledge of how contraception is discussed and decisions are reached in actual consultations is limited. Just as scarce is our knowledge of how patients respond and resist contraception recommendations and how physicians counter or accommodate patients. Using a corpus of 103 audio-recorded medical visits and conversation analytic (CA) methods, this paper examines recommendation sequences in the under-investigated gynecological consultations in the Brazilian public healthcare system (SUS). The quantitative analysis reveals a strong orientation to physicians as having primary rights to govern the oversight of women's bodies: 94% of the recommendations are delivered as pronouncements (e.g., “You'll take X″), the most authoritative action type. Patients largely assume an agreeable and passive role (66%), leading to scarce negotiation and minimal involvement in decision-making. However, in a few cases (12%), all involving contraception, patients become overtly agentive, responding with active resistance. A qualitative analysis of that subset shows that despite women's gaining some agency over their sexual bodies, that agency is still limited. Whereas physicians accommodate patient resistance on grounds of biomedically-related side-effects and incorrect assumptions about the women's lives, they overlook patient resistance based on gendered struggles over contraceptive methods in the domestic sphere. By failing to consider women's lack of agency in choosing whether to have sex or to use condoms, doctors show unawareness of significant consequences of the recommended method, which might include domestic dispute and violence and, paradoxically, ultimately misfire, leading to unwanted pregnancy.
}}

Ostermann2021b

2024-12-19T18:17:15Z

BrunoBorcam:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann;
|Title=Women's (limited) agency over their sexual bodies: Contesting contraceptive recommendations in Brazil
|Tag(s)=EMCA; Medical EMCA; Patient Resistance; Patient Acceptance; Sexual and Reproductive Rights; Contraception; Women's Health; Doctor-patient interaction; Brazil
|Key=Ostermann2021b
|Year=2021
|Language=English
|Journal=Social Science & Medicine
|Volume=290
|Abstract=Unintended pregnancies constitute a serious public health concern in Brazil, representing up to 55% of all pregnancies, and are prevalent among women with low income and low educational backgrounds. Lack of assistance to women in their decision-making has hindered the adoption of more effective contraceptive models. Although clinical consultations constitute an important locus to assist women in decision-making and to facilitate access to subsidized methods, our current knowledge of how contraception is discussed and decisions are reached in actual consultations is limited. Just as scarce is our knowledge of how patients respond and resist contraception recommendations and how physicians counter or accommodate patients. Using a corpus of 103 audio-recorded medical visits and conversation analytic (CA) methods, this paper examines recommendation sequences in the under-investigated gynecological consultations in the Brazilian public healthcare system (SUS). The quantitative analysis reveals a strong orientation to physicians as having primary rights to govern the oversight of women's bodies: 94% of the recommendations are delivered as pronouncements (e.g., “You'll take X″), the most authoritative action type. Patients largely assume an agreeable and passive role (66%), leading to scarce negotiation and minimal involvement in decision-making. However, in a few cases (12%), all involving contraception, patients become overtly agentive, responding with active resistance. A qualitative analysis of that subset shows that despite women's gaining some agency over their sexual bodies, that agency is still limited. Whereas physicians accommodate patient resistance on grounds of biomedically-related side-effects and incorrect assumptions about the women's lives, they overlook patient resistance based on gendered struggles over contraceptive methods in the domestic sphere. By failing to consider women's lack of agency in choosing whether to have sex or to use condoms, doctors show unawareness of significant consequences of the recommended method, which might include domestic dispute and violence and, paradoxically, ultimately misfire, leading to unwanted pregnancy.
}}

Ostermann2021b

2024-12-19T18:14:11Z

BrunoBorcam:

{{BibEntry
|BibType=ARTICLE
|Author(s)=Ana Cristina Ostermann;
|Title=Women's (limited) agency over their sexual bodies: Contesting contraceptive recommendations in Brazil
|Tag(s)=EMCA; Medical EMCA; Patient Resistance; Patient Acceptance; Sexual and Reproductive Rights; Contraception; Women's Health; Doctor-patient interaction; Brazil
|Key=Ostermann2021a
|Year=2021
|Language=English
|Journal=Social Science & Medicine
|Volume=290
|Abstract=Unintended pregnancies constitute a serious public health concern in Brazil, representing up to 55% of all pregnancies, and are prevalent among women with low income and low educational backgrounds. Lack of assistance to women in their decision-making has hindered the adoption of more effective contraceptive models. Although clinical consultations constitute an important locus to assist women in decision-making and to facilitate access to subsidized methods, our current knowledge of how contraception is discussed and decisions are reached in actual consultations is limited. Just as scarce is our knowledge of how patients respond and resist contraception recommendations and how physicians counter or accommodate patients. Using a corpus of 103 audio-recorded medical visits and conversation analytic (CA) methods, this paper examines recommendation sequences in the under-investigated gynecological consultations in the Brazilian public healthcare system (SUS). The quantitative analysis reveals a strong orientation to physicians as having primary rights to govern the oversight of women's bodies: 94% of the recommendations are delivered as pronouncements (e.g., “You'll take X″), the most authoritative action type. Patients largely assume an agreeable and passive role (66%), leading to scarce negotiation and minimal involvement in decision-making. However, in a few cases (12%), all involving contraception, patients become overtly agentive, responding with active resistance. A qualitative analysis of that subset shows that despite women's gaining some agency over their sexual bodies, that agency is still limited. Whereas physicians accommodate patient resistance on grounds of biomedically-related side-effects and incorrect assumptions about the women's lives, they overlook patient resistance based on gendered struggles over contraceptive methods in the domestic sphere. By failing to consider women's lack of agency in choosing whether to have sex or to use condoms, doctors show unawareness of significant consequences of the recommended method, which might include domestic dispute and violence and, paradoxically, ultimately misfire, leading to unwanted pregnancy.
}}

Ostermann2021b

2024-12-19T18:12:12Z

BrunoBorcam: Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Ana Cristina Ostermann; |Title=Women's (limited) agency over their sexual bodies: Contesting contraceptive recommendations in Brazil |Ta..."